Chrome OS Troubleshooting
When the Web Browser Screen is not properly displayed. |
Does a message appear saying No network connection when trying to visit a website? |
- Verify that your LAN cable is properly connected.
- Verify in your task bar that Network connect is activated.
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Have you verified your network settings? |
- Settings > Network select Settings from the Network screen.
- Check LAN items.
- Select Ethernet from Settings and select DHCP or Static IP.
- If you have been assigned a static IP from your internet service provider, enter your IP address.
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Is a screen asking for personal information? |
- When you try to connect to the internet for the first time through a LAN cable, certain internet service providers will request your personal information.
- The user information screen is to verify the internet subscription of the user.
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Is a web page asking to download and install Adobe Flash Player? |
- This message appears when the Adobe Flash Player plug-in is not enabled on your system.
- Open your web browser settings and check Enable plug-ins.
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Are you unable to use ActiveX? |
- The web browser installed on the internet monitor does not support ActiveX. Only Internet Explorer supports ActiveX.
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Does the web browser stop only on certain sites? |
- If a web page contains multiple instances of Flash content, the web browser may stop working.
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Malfunction of the external storage device (USB memory) |
Are you unable to open files on the external storage device? |
- Check if your external storage device has enough free space.
- If not, remove some of the files to free up space on the device.
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Is the photo viewer slow? |
- If your external storage device has more than 1,000 files, the media player may perform slowly.
- Remove some of the files and try again.
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Malfunction in Peripheral Devices |
Is the mouse not responding? |
- Verify that the mouse is connected to the USB port on the rear of the monitor.
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Does the keyboard display jumbled letters? |
- Different types of keyboards are used for different languages.
- Verify that your keyboard matches the language used by the program.
- The keyboard is set when the user selects the country.
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Are the speakers not producing any sound? |
- Make sure that nothing is connected to the headset with microphone port on the right side of the product.
- Make sure that the volume is NOT set to 0 or Muted.
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