Before Reporting a Problem
If you experience any of the problems below while using the product, please check the following: There may be no problem with the product.
Abnormal Operation
I cannot see some programmes. |
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The screen does not appear for some time after power-on. |
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[EU] The SCART output signal is not normal. |
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Screen Problems
The screen overlaps or there are stripe patterns on all programmes or on a specific programme. |
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The screen shakes after the momentary appearance of vertical/horizontal lines and net pattern. |
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A digitally broadcasted programme stops or its screen is broken. |
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I cannot see digital broadcasts even though I am using a cable television. |
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The screen is blank or the image is blurred when an HDMI cable is used. |
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It does not work when I connect a USB device. |
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Sound Problems
The screen is fine, but it does not play any sound. |
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The stereo sound is not clear on an analog programme, or there is no sound from one of the speakers. |
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The TV sound is not synchronized with the picture, or the sound sometimes breaks up. |
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The volume changes when I change the programme. |
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The sound does not work or only the background music is played in some programmes. (Programmes produced for export by broadcasting companies) |
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The sound does not play when I connect to the HDMI/USB port. |
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PC Connection Problems
The screen remains blank after it is connected to a PC. |
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The sound does not play when the PC is connected with an HDMI cable. |
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The screen is cut off or moved to one side after it is connected to a PC. |
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SmartShare Movie Playback Problems
I cannot find a file in the Videos. |
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I get a message saying "This file is not supported" or the sound is playing normally but the video is not. |
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I get a message saying "This audio is not supported" or the video is playing normally but the audio is not. |
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I cannot see the subtitles. |
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Smart Functions
When I enter a menu, the Loading... message is always displayed. |
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Sign-up Process
I have already signed up on the TV. Do I still have to sign up again at the website (www.lgappstv.com)? |
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Is it possible for the family members to use different IDs on the same TV? |
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I forgot my ID/Password. What should I do? |
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In some countries, access to the website (www.lgappstv.com) may be restricted.
Internet Browser
Some parts of a particular website are not visible when I am using the Internet. |
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The Internet browser automatically shuts down when I visit a website. |
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Information on customer service for product problems is available in 
GeneralAbout This TV on the TV.

