Check before
If the following symptoms occur, please carry out the checks and adjustments described below. There may be no malfunction.
General
Problem Solution
Cannot view certain programmes.
  • Adjust the location or orientation of the antenna.
  • Save the programmes you wish to view later using Auto Tuning or Programme Edit.
There is a delay after the TV is switched on before the image is fully visible.
  • This is not a problem. Image noise that may occur when the TV is first switched is being cleaned up.
Pictures
This is the Home button on the Magic remote control. SETTINGS SUPPORT Picture Test
First run a Picture Test to verify that the image signal output is normal.
If there is no problem with the test image, check external device connections and broadcast signals.
Problem Solution
Images from previous programme or other programmes linger or the screen displays annoying lines.
  • Adjust the orientation of the antenna to the TV transmitter, or refer to the manual for instructions on connecting the antenna.
Vibrating horizontal / vertical lines and fishnet patterns appear momentarily.
  • Such a problem may happen when there is strong electronic interference. Turn off other electronic devices such as mobile phones, power tools and other small electrical appliances.
The screen display freezes or does not work properly during a digital broadcast.
  • This may occur in case of a weak signal or unstable reception. Adjust the antenna orientation and cable connections.
  • If the signal strength or quality is low on Manual Tuning, check with the TV station or administration office.
Digital broadcasting is not available even though the cable is connected.
  • Check with the cable operator providing your subscription and / or signal. (Depending on your subscription, digital broadcasting may not be supported.)
The display is inactive or unclear when connected to an HDMI source.
  • Check the HDMI cable specifications. If your HDMI cable is not genuine, images may fade in and out or not be displayed properly.
  • Ensure that all cables are securely connected. When connections are not secure, images may not be properly displayed.
Does not work with a USB storage device.
  • Verify that the USB device and cable is version 2.0 or higher.
Sound
This is the Home button on the Magic remote control. SETTINGS SUPPORT Sound Test
First run a Sound Test to verify that the sound signal output is normal.
If there is no problem with the test sound, check connected external devices and the broadcast signal.
Problem Solution
Screen display is on but there is no sound.
  • Check other TV programmes.
  • Ensure the TV Speaker is set to On.
For an analogue broadcast, stereo is not clear or sound comes from one speaker only.
  • In a poor reception area (areas with weak or unstable signals) or if Multi Audio is not stable, select Mono on Audio.
  • Adjust the Balance using the Navigation button.
TV sound is not in sync with the image or the sound breaks up occasionally.
  • If the issue affects a specific TV programme only, it may be caused by problems with the broadcast signal for the individual station. Check with the TV station or your cable operator.
The volume changes when I change programme.
  • Volume can vary from programme to programme.
  • Set Auto Volume to On.
On certain programmes, there is no sound at all, or only the background music can be heard.
(in case of a programme created for overseas viewers)
  • In Language, set Language Audio Language to the language of your choice. Even if you change the language on Audio, you can go back to the default setup once you turn off the power or change the programme.
There is no sound when connected to HDMI / USB.
  • Verify that the HDMI cable is high speed.
  • Check if the USB device and cable is version 2.0 or higher.
  • Use only regular music (*.mp3) files.
PC connection problem
Problem Solution
The screen display does not come on after connecting to the computer.
  • Verify that the computer and the TV are securely connected.
  • Turn the TV off and back on using the remote control.
  • Restart the PC with the TV on.
  • Check whether the resolution is correctly set for PC input.
  • To use the TV as a secondary monitor, check if the connected desktop or laptop supports dual monitor display.
  • Reconnect the HDMI cable.
There is no sound after connecting the computer with the HDMI cable.
  • Check with manufacturer of your video card to ensure it supports HDMI voice output. (Video cards in DVI format require connection of a separate sound cable.)
When connected to the computer, the display is partially cut off or shifts to one side.
  • Set the resolution to support PC input. (If this does not work, reboot the computer.)
  • [This feature is available on certain models only.]
    Select Screen and adjust Position / Size / Phase.
Problems replaying movies in SmartShareTM
Problem Solution
I cannot view the files on the Movie List.
  • Check whether the file on the USB storage device can be read on a computer.
  • Check whether the file extension is supported.
"This file is invalid." message appears or the image display is not normal even though the sound is OK.
  • Make sure that the file replays normally on the computer's video player. (Check for damaged files.)
  • Check whether the resolution is supported by the computer.
  • Verify that the video / audio codec is supported.
  • Verify that the frame rate is supported.
"Audio not supported." message appears or the sound is not normal even though the image display is OK.
  • Make sure that the file replays normally on the computer's video player. (Check for damaged files.)
  • Check if the audio codec is supported by the computer.
  • Verify that the bit rate is supported.
  • Verify that the sample rate is supported.
Subtitles are not displayed.
  • Make sure that the file replays normally on the computer's video player. (Check for damaged files.)
  • Check if the video file has the same name as the subtitle file.
  • Make sure that the video and subtitle files are in the same folder.
  • Verify that the subtitle file format is supported.
  • Verify that the subtitle language is supported. (Subtitle files can be opened in Notepad to check the language.)
Signal Test
[This feature is available in certain countries only.]
This is the Home button on the Magic remote control. SETTINGS SUPPORT Signal Test
Shows the MUX and Service information etc. If you select Antenna & Satellite or Cable & Satellite, a signal test only for Antenna or Cable is displayed.
Requesting service
For information on requesting service, refer to the following menu.
This is the Home button on the Magic remote control. SETTINGS SUPPORT Product / Service Info.