Free apps are available immediately after signing up, but you should register your payment method in order to use paid apps.
You can sign up and register payment methods on the TV or on our website.
(www.lgappstv.com)
Problem |
Solution |
When entering menu, the "Initializing" message always appears. |
- The "Initializing" message shows you how long it takes to reboot the microprocessor and hardware, set up network communications, and communications with SDP (device authentication and basic information download). It takes about 20 seconds and this is a normal process.
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There is no content shown on the Premium card. |
- Content may not be shown after changing the country setting on Smart TV. Change to desired country in
SETTINGS OPTION Service Country Setting.
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While using internet features, there is a blank space on some Web pages. |
- The internet of the TV supports up to Flash 11 and may not replay any file format other than the following :
JPEG, PNG, GIF
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Internet closes automatically when visiting website. |
- If memory is insufficient because of large volume of image information in the web page, internet may be forced to close.
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I already signed up on TV. Do I need to sign up again at web site? (www.lgappstv.com) |
- If you sign up on your TV, no additional sign-up on the LG website (www.lgappstv.com) is required.
After signing up on TV, you can sign into the website by using the same ID and password and entering the additional information to complete the email verification process.
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Can each family member use a different ID with a single TV? |
- It is possible to register and use more than one ID on one TV.
- To check the ID registered with TV from
Sign in ID List.
- You can check the list of apps purchased by each ID. However, you can see all apps installed by each ID in
Sign in My Page.
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What should I do if I forget my ID? |
- After signing up on a PC, use “Forgot ID?” feature on web site (www.lgappstv.com) when needed.
- After signing up on TV, check it from
Sign in Find ID.
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I purchased an app from the LG TV Apps Web site. How can I use it on TV? |
- To check purchased apps from the TV, sign in and open the Purchased Apps menu.
Select the ID at the top of Home and check the app in My Page Purchased Apps.
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Can I see history of my purchased apps? |
- Select the ID at the top of Home and check the app in My Page Purchased Apps.
- Sign in to website (www.lgappstv.com) and then select My Page Purchased History.
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I deleted a paid app. Do I have to purchase again to download it? |
- If a purchased app is accidentally deleted, you can download and reinstall it without having to buy it again, as long as it is still in service.
Select the ID at the top of Home and re-download apps in My Page Purchased Apps. (Previously owned apps may not be re-downloaded or run depending on the software version.)
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Can I use apps from LG Smart TV's LG Smart World on both a TV and a PC? |
- Please check if the TV model supports LG Smart World.
- The apps provided from LG Smart TV's LG Smart World can only be used on an LG Smart TV.
- Apps may be purchased from the website (www.lgappstv.com) but cannot be used on a PC or Mac. Use care when purchasing.
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How can I check the ID currently signed in on the TV? |
- Select the ID at the top of Home and check the currently signed-in ID in My Page My Information.
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I installed an app on the TV. Where can I check the installed app? |
- Select
My Apps. All paid and free apps installed on TV are displayed.
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There is a difference between the app size shown on the screen and the actual app size installed on TV. |
- The app size shown in the screen includes the additional space needed for installing apps so it may be different from actually installed app size.
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I forgot my password on the TV. What should I do? |
- If you only provide the ID and password when signing up on your TV, you cannot recover your password when it is lost. Create a new ID and sign up with the ID.
- If you provide other information than the ID and password when signing up on your TV or the LG website
(www.lgappstv.com), you can recover your password on the website.
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Do I need to store payment information in web site to purchase paid apps? |
- The following payment methods are available to purchase paid apps on your TV: credit card, credits, and carrier billing.
To purchase paid apps using your credit card or credits, you should have a credit card registered with the LG website (www.lgappstv.com) or have enough credits. Paid apps can also be purchased through carrier billing if your credit card details are not registered with the website or you do have enough credits. If you purchase paid apps on the website, the following payment methods are available: credit card or credits.
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Can I cancel an app that I have purchased? |
- As a member you cannot demand refund just because you changed your mind after purchase.
- If there is a defect in the product or a problem of using the product, which does not caused by your fault, you can ask for a refund. However, the valid reason for refund must be provided.
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I signed up on my TV, but I cannot purchase paid apps. |
- To purchase paid apps, you need to have a credit card registered with the website. (www.lgappstv.com)
Also, you can have your credit ready by charging it on the website to purchase them. You cannot purchase paid apps if your credit card details are not registered with us or you don’t have enough credit.
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Should I only use an email address for my ID? |
- For new sign-up members, the ID format has changed from a combination of alphanumerics to your email address.
- You can only use an email address for your ID when signing up.
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Do I need to change my ID format to the email address? |
- For new sign-up members, the ID format has changed from a combination of numbers and alphabets to the email address.
- If you are already a member, you can still use your existing ID or change it to the email address.
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What is the LG account? |
- The LG account allows you to sign into all of the LG Smart service with a single ID and password.
You can use the following services with your LG account LG Smart TV, LG Smart World (excluding some countries), LG Smart ThinQ, and LG Smart air conditioning, etc.
- Additional information may be required depending on the service.
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