Operation

The appliance does not operate. Is the power plug disconnected? Plug it into the outlet properly.Did the electricity get cut off? Check the power to other products in the house. The remote controller is not working.The battery is discharged completely.Replace the battery with a new one.The receiver for remote controller signals is obstructed.Clear away the object obstructing the receiver for remote controller signals.There is any object emitting strong light near the product.The remote controller may not work in a place where there is strong light, such as three band radiation fluorescent light or a neon sign, due to interference.There is odor, but the color of the overall air quality doesn’t change.Is the overall air quality red or orange?The color of the overall air quality is determined by the worst level sensed, whether that is a PM concentration or odor. The PM concentration level may be worse than the odor level.The odor (gas) sensor is designed to detect harmful gases. Strong food odors may not register as harmful, but the Deodorization filter will minimize them.The color of the overall air quality stays red.Move the appliance to a different room and see if the color changes. Clean the PM1.0 sensor. Remove the power plug from the outlet and reconnect it one minute later. Did you use a spray near the product? Do not use sprays near the product. The buttons on the control panel do not work.Is the lock icon displayed on the status panel? Press and hold the Ionizer button on the product control panel or the Air Quality Light button on the remote controller for 3 seconds to disable the lock function. The color of the overall air quality does not match the PM concentration value. The overall air quality may be reflecting the odor level.The overall air quality is based on both the PM concentration and the odor level, and its color is determined by which is worse. If the PM concentration is low and the odor level is high, the overall air quality will reflect the odor level. The color of the filter status notification does not change to green. Is the color of the filter status notification orange or red?The filter status notification can be reset through the filter status notification reset function.Press and hold the Mode and Speed buttons on the control panel for 3 seconds.

Performance

A noise occurs and the fan speed is low.Has dust accumulated in the pre-filter?Clean the pre-filter.Has dust accumulated in the filter?Replace the filter.Air purification is not done properly.Is the indoor pollution severe?Ventilate indoors before using the product.Has dust accumulated in the pre-filter?Clean the pre-filter.Has dust accumulated in the filter?Replace the filter.Are you using it in a place that is too spacious or too open?Use a product that suits the size of the room.Avoid well-ventilated places such as doors, windows, etc.Is there an obstacle nearby?Remove any nearby obstacles before operating the product.Is the product installed in a corner?Move the product and reinstall it.

Odor

A strange odor comes out of the air outlet as well as the filter. Did you purchase the product recently?This is the odor of activated charcoal, and is not harmful. This is similar to the odor you may experience in a brand new car. It will go away within a day following use.Is the product used in a place with a lot of smoke or odors?If the air purifier is operated after an air freshener, diffuser, or scented candle has been used, or interior work or wallpaper replacement have occurred, the filter may absorb and emit an odor. Ventilate the room first before using the product.Does the filter have a bad smell?The filter replacement cycle may vary depending on the usage environment. If there is an odor, replace the filter with a new one.Is it in an environment in which food is prepared?If you use the product for a long period of time where you cook or broil fish/meat, the filter lifespan may be significantly decreased.If possible, open a window for ventilation while cooking, and use the product to remove any odors left following ventilation.Is it a humid environment?The filter may emit an odor if used in a humid environment. Dry the filter in sunlight before use.

LG ThinQ

The product and the smartphone cannot be connected through Wi-Fi.Is the Wi-Fi password used to connect to the smartphone correct?Press the Settings button on your smartphone, and then find your Wi-Fi in the network list. Press and hold the button to select [Clear Network], and then proceed with product registration again from the beginning.Is your smartphone using mobile data rather than Wi-Fi?In the smartphone's settings, turn off Mobile Data, turn on Wi-Fi, and then register the product.Does the name (ID) of the wireless router contain special characters?Set the name (ID) of the wireless router as a combination of numbers and English letters. Wi-Fi connection may be difficult if you enter special characters.Is the frequency of the wireless router not 2.4 GHz?When connecting the product via Wi-Fi, only a 2.4 GHz network can be used. Set the wireless router to 2.4 GHz and then connect. To check the frequency of your wireless router, contact your Internet carrier or router manufacturer.Are the product and the wireless router too far apart?If the distance between the product and the wireless router is too great, the wireless signal may be weak, and the connection may not be smooth. Move the wireless router closer to the product.