Frequently Asked Questions

Q:What types of cookware are recommended for use with the cooktop?A:The pans must have a flat bottom and straight sides.Only use heavy-gauge pans.The pan size must match the amount of food to be prepared and the size of the surface element.Use tight-fitting lids.Only use flat-bottom woks.Q:Why do the heating elements appear to be turning ON and OFF during use of the cooktop or oven?A:Depending on your cooktop element setting or the temperature selected in your oven, it is normal for the cooking elements to cycle on and off.Q:Is it normal to hear a clicking noise coming from the back of my oven when I am using it?A:Your new range is designed to maintain a tighter control over your oven’s temperature. You may hear your oven’s heating elements click on and off more frequently on your new oven. This is normal.Q:Why is the time flashing?A:This means that the product has just been plugged in, or that it has experienced a power interruption. To clear the flashing time, touch any button and reset the clock if needed.Q:Can I use aluminum foil to catch drippings in my oven cavity?A:Never use aluminum foil to line the bottom or sides of the oven or the warming drawer (on some models). The foil will melt and stick to the bottom surface of the oven and will not be removable. Use a foil-lined sheet pan placed on a lower oven rack to catch drippings instead. (If foil has already melted onto the bottom of the oven, it will not interfere with the oven’s performance.)Q:Can I use aluminum foil on the racks?A:Do not cover racks with aluminum foil. Covering entire racks with foil restricts air flow, leading to poor cooking results. Use a sheet pan lined with foil under fruit pies or other acidic or sugary foods to prevent spillovers from damaging the oven finish.Foil may be used to wrap food in the oven or warming drawer, but do not allow the foil to come into contact with the exposed heating/broiling elements in the oven. The foil could melt or ignite, causing smoke, fire, or injury.Q:What should I do if my racks are sticky and have become hard to slide in and out?A:Over time, the racks may become hard to slide in and out. Apply a small amount of olive oil to the sides of the racks. This will work as a lubricant for easier gliding.Q:What should I do for hard to remove stains on my cooktop?A:The cooktop should be cleaned after every use to prevent permanent staining. When cooking foods with high sugar content, such as tomato sauce, clean the stain off with a scraper while the cooktop is still warm. Use an oven mitt when scraping to prevent burns. Refer to the MAINTENANCE section of this owner's manual for further instruction.Q:My range is still dirty after running the EasyClean cycle. What else should I do?A:The EasyClean cycle only helps to loosen light soils in your oven range to assist in hand-cleaning of your oven. It does not automatically remove all soils after the cycle. Some scrubbing of your oven range is required after running the EasyClean cycle.Q:Soils on my oven walls are not coming off. How can I get the oven walls clean?A:Soils on the side and rear walls of your oven range may be more difficult to fully soak with water. Try repeating the EasyClean process with more than the ¼ cup (2 oz or 60 ml) of spray recommended.Q:Do I need to use all 1 ¼ cups (10 oz or 300 ml) of water for EasyClean?A:Yes. It is highly recommended that 1 cup (8 oz or 240 ml) of water be sprayed or poured on the bottom and an additional ¼ cup (2 oz or 60 ml) of water be sprayed on walls and other soiled areas to fully saturate the soils for better cleaning performance.Q:I see smoke coming out of my oven range’s cooktop vents during EasyClean. Is this normal?A:This is normal. This is not smoke. It is actually water vapor (steam) from the water in the oven cavity. As the oven heats briefly during EasyClean, the water in the cavity evaporates and escapes through the oven vents.Q:How often should I use EasyClean?A:EasyClean can be performed as often as you wish. EasyClean works best when your oven is LIGHTLY soiled from such things as LIGHT grease splatter and small drops of cheese. Please refer to the EasyClean section in your owner's manual for more information.Q:What is required for EasyClean?A:A spray bottle filled with 1¼ cups (10 oz or 300 ml) of water, a plastic scraper, a non-scratch scrubbing pad and a towel. You should not use abrasive scrubbers such as heavy-duty scouring pads or steel wool.