Top > TROUBLESHOOTING > Before Calling for Service > Performance

Performance

Clothes are wet at the end of the programme.

Cause

Filter is clogged or grill is upside down.

Solution

  • Clean the lint filter. Insert the grill with the holes on the right side.

Cause

Door gasket is damaged.

Solution

  • If the rubber door gasket is damaged, it leaves a gap in the door seal, affecting performance of the appliance. Call for service.

Cause

Clothes are caught in door.

Solution

  • Make sure all items are completely in the cabinet and not stuck in the door, blocking it from closing completely. Run the programme again.

Odour is not removed at end of programme.

Cause

Clothes were stored for a long period of time or are stained with a strong-smelling substance.

Solution

  • Odours can be particularly difficult to remove from clothes that have been stored for long periods or have strong-smelling, oily stains. Wash the clothes first, before using the appliance.

Wrinkles are not reduced at end of programme.

Cause

Clothes were stored for a long period of time.

Solution

  • Wrinkles may be very difficult to reduce if set for a long time, especially in cotton and linen fabrics. Iron clothes that have been stored for a long period of time before treating them with the appliance, to reduce wrinkles more effectively.

Clothes have an unpleasant odour at end of programme.

Cause

Appliance has not been used for a long time or water tanks and filters have not been cleaned.

Solution

  • Check for dirt or foreign objects in the water supply and water drain tanks. Clean the filters and water tanks.

Functions are not operating properly.

Cause

Detergent or fabric softener put in water supply tank.

Solution

  • Do not use anything but clean water in the water supply tank.

Wrinkles at back of neck after programme.

Cause

Item too large for hanger or fabric too delicate.

Solution

  • Use the right size hanger for the item so the fabric won’t bunch up and cause wrinkles. Some fabrics are delicate and will bunch around the hanger no matter what you do. Use the shelf for lingerie and other delicate items.

Creases are gone from pants after programme.

Cause

Pants were hung on the moving hanger, not in the pants press.

Solution

  • Hang pants in the pants press to maintain creases at edge of pants legs.

Clothing has water spots after programme, colour has faded or run.

Cause

Fabric is not washable, or is not colourfast.

Solution

  • Check fabric care labels before treating items.