Parts and Features

After installation, the appliance doesn’t work.The power source is not turned ON.Make sure the circuit breaker and the appliance’s power is ON.The power cord and the cable locking connector are not connected properly.Make sure the power cord is properly connected to the appliance.Lights work, but blower is not turning.The thermally protected system detects if the blower is too hot to operate and shuts the blower down.The blower will function properly after the thermally protected system cools down.The appliance is vibrating.The blower is not securely in place.Tighten the screws holding the blower in place.Damaged blower wheelCall for service.The appliance is not secured in place.Check the installation of the hood.The blower is working, but the lights are not.The LED light connector is disconnected or the LED light is defective.Call for service.The speed levels of the blower sound the same.Using the wrong size of ductingChange the ducting to at least 8" round or 3-1/4" x 10" rectangular for single blower or 10" round for dual blower.The hood is not venting out properly.The hood might be hanging too far above the cooktop.Adjust the distance between the cooktop and the bottom of the hood to within 26" to 36".The wind from the opened windows or opened doors in the surrounding area are affecting the ventilation of the hood.Close all windows and doors to eliminate the outside airflow.Blockage in the duct opening or ductwork.Clear any blockages from the ductwork or duct opening.The direction of duct opening is against the wind.Adjust the duct opening direction.Using the wrong size of ducting.Change the ducting to the correct size.Mesh filter is vibrating.Mesh filter is loose.Change the metal filter.The appliance turns on by itself.A spotlight or kitchen lamp is shining directly onto the switch controls.The switch controls are light sensitive. A light source aimed directly at the switch controls may disrupt switch functions.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.