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Operation

Water Leaking

Cause

Hoses are not connected correctly.

Solution

  • Check hoses and connectors for leaks, cracks, and splits.

  • Check and tighten hose connections.

Cause

House drain pipes are clogged.

Solution

  • The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.

  • Contact a plumber to repair drain pipe.

Cause

Drain hose has come out of the drain connector or is not inserted far enough.

Solution

  • Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.

  • For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

Cause

Oversudsing of detergent

Solution

  • Oversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.

  • Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.

  • Never use more than the maximum amount recommended by the detergent manufacturer.

Excessive sudsing

Cause

Too much detergent or incorrect detergent

Solution

  • HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.

  • For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.

Washer will not turn on.

Cause

Power cord is not properly plugged in.

Solution

  • Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.

Cause

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

Solution

  • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified election.

Wash cycle time is longer than usual.

Cause

The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.

Solution

  • This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.

Incomplete or no dispensing of detergent

Cause

Detergent compartments clogged from incorrect filling.

Solution

  • Make sure that detergent and additives are put into the correct dispenser compartments.

  • For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.

Cause

Too much detergent used.

Solution

  • Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.

    Note

    • Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.

Cause

Insufficient water supply

Solution

  • Make sure that both hot and cold water faucets are turned on all the way.

Cause

Normal residue

Solution

  • It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.

Washer will not operate.

Cause

Control panel has powered off due to inactivity.

Solution

  • This is normal. Press the Power button to turn on the washer.

Cause

Washer is unplugged.

Solution

  • Make sure that the power cord is plugged securely into an electrical outlet.

Cause

Water supply is turned off.

Solution

  • Turn both hot and cold faucets fully on.

Cause

Controls are not set properly.

Solution

  • Make sure that the cycle was set correctly, close the door and press the Start/Pause button to start the wash cycle.

Cause

Door is open.

Solution

  • Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Cause

Circuit breaker/fuse is tripped/blown.

Solution

  • Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.

Cause

Start/Pause button was not pressed after the cycle was set.

Solution

  • Press the Power button then reselect the desired cycle and press the Start/Pause button. If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.).

Cause

Extremely low water pressure.

Solution

  • Check another faucet in the house to make sure that household water pressure is adequate.

Cause

Washer is too cold.

Solution

  • If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.

Washer stops for a few minutes and then restarts.

Cause

A motor protection device has been activated to prevent overheating of the motor.

Solution

  • This is normal. If the motor protection device is activated, the washer will stop for a few minutes and then start again.

Washer is not filling properly.

Cause

Filter is clogged.

Solution

  • Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.

Cause

Inlet hoses may be kinked.

Solution

  • Check that inlet hoses are not kinked or clogged.

Cause

Energy efficiency

Solution

  • This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer.

Cause

Insufficient water supply

Solution

  • Make sure that both hot and cold water faucets are turned on all the way.

Cause

Washer door is open.

Solution

  • Close the door and make sure that nothing is caught under the door preventing it from closing completely.

Cause

Water level is too low.

Solution

  • The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.

Water in the washer does not drain or drains slowly.

Cause

Drain hose is kinked, pinched, or clogged.

Solution

  • Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.

Cause

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.

Solution

  • Move the end of the drain hose so that it is lower than 96 inches (2.4 m).