Use this feature to help you diagnose and solve problems with your appliance.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or application unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.Plug the power plug in the outlet properly.Place the mouthpiece of your smartphone close to the c or d logo.Press and hold the DIAGNOSIS (5 s) button for 5 seconds or longer while holding the smartphone mouthpiece to the logo until the data transfer is complete.Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed.After the data transfer is complete, the diagnosis will be displayed in the application.For best results, do not move the phone while the tones are being transmitted.Be sure to keep ambient noise to a minimum or the phone may not correctly receive the buzzer beeps from the indoor unit.