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NOT COVERED BY WARRANTY

Problem

Cause

Solution

Unit has no power

  • House power turned off (power supply)

  • Tripped breaker.

  • The power cord is not installed properly.

  • Check house power supply.

  • Check proper power cord connection.

  • Check extension cord.

Spark / Arcing

Aluminum foil or metal utensil used in microwave mode.

  • Check user instructions.

  • DO NOT use aluminum foil or metal utensils in microwave mode.

Microwave oven installation issue.

  • Vibration noise

  • Unit is not level

  • Installation damage

  • Mounting bracket screw not fixed completely.

  • Mounting plate not aligned.

    • 3/16" Hole on Studs, 5/8" Hole on Drywall Only

      1. Minimum 66" from the floor

      2. For Wall Venting Only

      3. Draw Lines on Studs

      4. Draw Center Line

      5. Mounting Plate

      6. Support Tab

      1. Space More Than Wall Thickness

      2. Toggle Wings

      3. Toggle Bolt

      4. Bolt End

      5. Wall

      6. Mounting Plate

  • Product carried/installed improperly.

Check with installer first.

Vent is not working.

  • Weak or no ventilation.

  • Abnormal noise during operation.

  • Product overheating.

  • Improper blower unit direction or installation.

  • Improper ductwork or damper connection.

    1. Exhaust Adapter

    2. Damper (hinge side up)

    3. Guides

    4. Locking Tabs

    5. Cable Clamping for Power Cord

    6. Duct

  • Check blower unit direction and reinstall if necessary.

  • Properly align the exhaust operation ports and blower plate opening.

  • Blower unit exhaust ports should be completely exposed to the outside.

  • After installation, check the air ventilation path