Error Messages

Check the water tank Water supply tank is empty or tank is missing.Fill the water supply tank and reinstall it.Water drain tank is full or tank is missing.Empty the water drain tank and reinstall it. Fill the water supply tankWater supply tank is empty or tank is missing.Fill the water supply tank and reinstall it. If the error is not released, call for service.Empty the water drain tankWater drain tank is full or tank is missing.Empty the water drain tank and reinstall it. If the error is not released, call for service. The door is open. Close the door completelyDoor is not completely closed.Check that items are completely inside the cabinet and that the door is tightly closed. Lint filter mounting errorLint filter is missing.Install the lint filter in place. Water has gotten inside the appliance from wet clothing or pouring water inside. If water enters the air passage below the lint filter, it may affect product operation. Remove the lint filter cover and lint filter, drain any visible moisture, allow to dry completely, and then use the product again. Clothes falling detected. Clothing fell on the bottom of the appliance. Hang clothing back on the hanger. Close the buttons and zips on the clothing to prevent it from falling off during operation. For clothing with no buttons or zips, use a string to secure it.Light Sensor ErrorFlow Control Unit ErrorExhaust Fan ErrorTemperature Sensor ErrorSteam Heater ErrorCompressor ErrorMoving Hanger ErrorSteamer Steam Heater Overheating ErrorSteamer Steam Heater Disconnection ErrorSteamer Handy Heater Disconnection ErrorWater supply issue on the SteamerSteamer drainage failedSystem error.Unplug the appliance and call for service.

Operation

The appliance won’t operate.Control panel has powered off due to inactivity.This is normal. Touch the Power button to turn the appliance on.Cord is unplugged.Make sure the cord is plugged securely into a working outlet.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit.Appliance is not connected to 120 V socket.Make sure the cord is plugged into a grounded socket rated for this appliance.The cycle won’t start.Start/Pause button was not touched after the cycle was set.Touch the Start/Pause button.Cycle is producing steam.There may be a period of inactivity while steam is produced.Control panel is locked.Disable the locking of the control panel and touch the Start/Pause button.Detergent or fabric softener put in water supply tank.Do not use anything but clean water in the water supply tank. If the appliance don't operate, call for service.Steam or hot air comes out when the door is opened.Door is opened during operation.It is normal for steam or hot air to escape if the door is opened during operation.An item is caught in the door, keeping it slightly open.Make sure all items are completely inside the cabinet and nothing is caught in the door, blocking it from closing completely.Full water supply tank is empty after just one use.Appliance is being used for the first time.A larger amount of water is needed the first time the appliance is used to fill the empty reservoir.Appliance makes a loud vibrating noise on startup.Moving hanger is balancing load before operation.This is normal at the beginning of the cycle. If the noise increases or continues for a long time, call for service.Styling times are taking longer than estimated.Clothes were extremely wet when loaded.Styling times may be longer for very wet or bulky clothing. Damp dry clothes before putting them in the appliance. The appliance stops automatically when clothes are dry.Appliance is moving from left to right while operating.Floor under appliance is not level or is not sturdy enough to support the weight of the appliance without flexing.Install the appliance where the floor is level and sturdy. Compensate for any slight unevenness in the floor with the leveling legs.Sound of motor whirring.Compressor is running during styling.This is normal.Sound of water running, boiling, or hissing.Steam is being generated and sprayed onto clothes.This is normal.Steam or hot air leaks out when the door is closed.An item is caught in the door, keeping it slightly open.Make sure all items are completely inside the cabinet and nothing is caught in the door, blocking it from closing completely.Control panel won’t respond.Control panel or button has dirt on it.Dirt or foreign objects on the control panel will interfere with the operation of the buttons. Clean the control panel.Control panel is locked.Disable the locking of the control panel. (See Control Lock for instructions.)

Performance

Clothes are wet at the end of the cycleFilter is cloggedClean the lint filter.Door gasket is damagedIf the rubber door gasket is damaged, it leaves a gap in the door seal, affecting performance of the appliance. Call for service.Clothes caught in door Make sure all items are completely in the cabinet and not stuck in the door, blocking it from closing completely. Run the cycle again.Odor is not removed at end of cycle.Clothes were stored for a long period of time or are stained with a strong-smelling substance.Odors can be particularly difficult to remove from clothes that have been stored for long periods or have strong-smelling, oily stains. Wash the clothes first, before using the appliance.Wrinkles are not reduced at end of cycle.Clothes were stored for a long period of time.Wrinkles may be very difficult to reduce if set for a long time, especially in cotton and linen fabrics. Iron clothes that have been stored for a long period of time before treating them with the appliance, to reduce wrinkles more effectively.Clothes have an unpleasant odor at end of cycle.Appliance has not been used for a long time or water tanks and filters have not been cleaned.Check for dirt or foreign objects in the water supply and water drain tanks. Clean the filters and water tanks.Are you using the appliance for the first time?The smell is caused by rubber material that is attached to the appliance inside. This kind of smell is a rubber's own smell and disappears automatically after using the appliance several times.Functions are not operating properly.Detergent or fabric softener put in water supply tank.Do not use anything but clean water in the water supply tank.Wrinkles at back of neck after cycle.Item too large for hanger or fabric too delicate.Use the right size hanger for the item so the fabric won’t bunch up and cause wrinkles. Some fabrics are delicate and will bunch around the hanger no matter what you do. Use the shelf for lingerie and other delicate items.Creases are gone from pants after cycle.Pants were hung on the moving hanger, not in the Pants Crease Care.Hang pants in the Pants Crease Care to maintain creases at edge of pants legs.Clothing has water spots after cycle, color has faded or run.Fabric is not washable, or is not colorfast.Check fabric care labels before treating items.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi network.The password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.