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Frequently Asked Questions

Q:

What are aroma sheets and how do I use them?

A:

You can use your favorite brand of dryer fabric softener sheets in the aroma filter to infuse items with a refreshing aroma.The sheets will not soften garments or reduce static. To use the aroma filter, add a softener sheet before running a cycle. Dispose of the softener sheet at the end of the cycle. For best performance, clean the aroma filter after every 5-7 uses. See Checking the Aroma Filter, and Cleaning the Aroma Filter.

Q:

Can I put fur, leather, or silk items in the appliance?

A:

Download the Fur/Leather Care cycle for use with fur or leather, or the Silk Care cycle for use with silk items in the appliance. For instructions on downloading new cycles for the appliance, see Smart Functions and the instructions in the LG ThinQ smartphone application.

Q:

Why is the cycle time longer than estimated for the Gentle Dry cycle?

A:

The appliance uses a sensor to sense the dryness of fabrics. If clothing or other items are not dried properly, the cycle time is extended automatically.

Q:

Can I install the appliance on carpeting?

A:

If installing on carpeting (especially on padded or deep pile carpets), stabilize the unit by installing the rear leveling legs and the four carpet spikes. For instructions, see Installing on Carpeting.

Extra care must be taken to keep the area around the machine clean and dry. Do not open the cabinet during operation. There is a risk of burns or injury, and condensation from escaping hot air or steam could result in damage to carpeting.