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Mop Nozzle

The mop pad attachment plate does not rotate.

Cause

Mop pads are improperly installed.

Solution

  • Remove the mop pads, clean them if necessary and attach them again.

Cause

Mop nozzle is pressed too hard against the floor.

Solution

  • The mop attachment plate stops automatically to protect the product. This is not a failure. Attach the mop pads securely to the mop attachment plate and press the power button to resume use.

Cause

Foreign object is between mop attachment plate and mop pads.

Solution

  • Remove foreign objects from the mop nozzle attachment plate and press the power button to resume use.

There is no liquid coming out of the mop nozzle.

Cause

Water tank is empty.

Solution

  • Fill the water tank. Remove the battery or detach the nozzle before filling the water tank.

Cause

Water tank is improperly attached to mop nozzle.

Solution

  • Properly attach the water tank to the mop nozzle. Remove the battery or detach the nozzle before properly securing the water tank to the nozzle.

Cause

The detergent outlet was clogged by detergent water scale or other foreign substances.

Solution

  • Press Move 4 button for 10 to 15 seconds to make sure water is flowing through the spray mop nozzle.

  • Use a soft brush to gently brush the detergent outlet, or use a damp cloth to wipe the outlet clean. Alternatively, a pin may be used to carefully unclog the outlet if needed.

There is moisture in the water tank.

Cause

Water tank is not allowed to dry completely after use.

Solution

  • Empty the water tank, set it out of direct sunlight, and allow it to dry completely after use.

A strange odour is coming from the appliance.

Cause

Foreign object is on the dust inlet of the mop nozzle.

Solution

  • Wet dust in the mop nozzle may result in odour. Make sure to wipe the dust inlet of the mop nozzle with a wet wipe after each use.

Mop pads make the floor dirty.

Cause

Mop pads are not cleaned properly after use.

Solution

  • Clean the mop pads thoroughly after each use. Using soiled mop pads may make the floor dirtier.

The appliance makes too much noise.

Cause

This is the sound generated when the pump at the inlet of the mop is operating.

Solution

  • This is normal.

Cause

The mop pads were improperly attached on the plates.

Solution

  • Align and attach the centre of the mop pad with the centre of the mop attachment plate.