Use this feature to help you diagnose and solve problems with your appliance.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.Press and hold the Off Timer button for 5 seconds to execute the Smart Diagnosis function.Place your smartphone near the product.Make sure the microphone of the smartphone faces the front of the product.When data transmission is complete, the Smart Diagnosis result will be displayed on the LG ThinQ Application.For accurate diagnosis, do not move the smartphone away from the product until the beeping stops.Keep quiet around the product during Smart Diagnosis.