This feature is only available on some models.
Use this feature to help you diagnose and solve problems with your appliance.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
This control panel is only available on some models.Follow the instructions below to use the audible diagnosis method.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.Press the Lock button to activate the lock function.If the display has been locked for over 5 minutes, you must deactivate the lock and then reactivate it.Press and hold the Fridge button for 3 seconds or longer.Open both fridge and freezer door, and then hold the phone on the upper right speaker hole.After the data transfer is complete, the diagnosis will be displayed in the application.Open the fridge door.Press and hold the Fridge button for 3 seconds or longer.If the buzzer sounds 4 times, open the freezer door and hold the phone near the speaker hole.After the data transfer is complete, the diagnosis will be displayed in the application.For best results, do not move the phone while the tones are being transmitted.