Parts and Features

Cooktop does not workCooktop controls are locked.See Using Control Lock to turn off the Control Lock feature.Circuit breaker has tripped or fuse is blown.Reset the circuit breaker.Power outage.Check house lights to confirm power outage.Installation wiring not complete.Contact the installer or dealer.Cooktop does not heatIncorrect element selected.Make sure the correct control is ON for the cooking zone being used.No power to cooktop.See “Cooktop does not work” above.Fan stuck.Check the left fan and right fan.Check the left fan and right fan Harness.Elements turn off while cooking.Cooktop inner temperature is too high.Check that cooktop has been installed according to the installation instructions.Elements do not get hot enough.Control panel may not be set properly.Check the power level.Cookware may not be the correct size or may have a flat bottom.Use the recommended cookware. See Cookware section.A fan sound can be heard.Cooktop inner temperature is high.This is normal.The cooling fan will run when any element is turned on. With heavy use the fan may continue to run after the controls are turned off until the cooktop has cooled.Noises are heard during cooking.Ticking soundCaused by the mechanical switches.Output power is different when the same group of cooking zone is used.Cooktop is overheated.The power level displayed may be different from the actual power level at the high end of the temperature range. To prevent the cooktop from overheating, the power level is controlled automatically.The Control Panel does not work properly.Hot cookware is placed on top of the control panel.To prevent malfunction, do not place the hot cookware on top of the control panel.Error code E1, E2 appears on the display.Electronic control has detected a fault condition. Turn the power off and on again to turn off the error code.If the issue recurs, call for service.Error code does not appear on the display.Turn off the cooktop and restart it.If the problem continues, turn the circuit breaker off for 60 seconds and turn it back on. If the problem is not fixed, contact a local LG service center or Customer Information Center.Control panel light is not workingThe LEDs on the control panel turn off after a few minutes to save energy.Press any key to activate the control panel. If the controls are idle for a few minutes, the LEDs will turn off again automatically.Timer does not turn off the cooking zone.This is normal.The kitchen timer/cooking timer acts as a simple timer and does not turn off the cooking zone.The hot surface indicator stays on after the cooking zones are turned off.This is normal.After you turn off the cooking zones, the indicator remains on until the ceramic glass surface cools down.If the temperature near the product is high, it may take longer for the ceramic glass surface to cool down.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.