Cooktop does not work
Cooktop controls are locked.
See Using Control Lock to turn off the Control Lock feature.
Circuit breaker has tripped or fuse is blown.
Reset the circuit breaker.
Power outage.
Check house lights to confirm power outage.
Installation wiring not complete.
Contact the installer or dealer.
Cooktop does not heat
Incorrect element selected.
Make sure the correct control is ON for the cooking zone being used.
No power to cooktop.
See “Cooktop does not work” above.
Fan stuck.
Check the left fan and right fan.
Check the left fan and right fan Harness.
Elements turn off while cooking.
Cooktop inner temperature is too high.
Check that cooktop has been installed according to the installation instructions.
Elements do not get hot enough.
Control panel may not be set properly.
Check the power level.
Cookware may not be the correct size or may have a flat bottom.
Use the recommended cookware. See Cookware section.
A fan sound can be heard.
Cooktop inner temperature is high.
This is normal.
The cooling fan will run when any element is turned on. With heavy use the fan may continue to run after the controls are turned off until the cooktop has cooled.
Noises are heard during cooking.
Ticking sound
Caused by the mechanical switches.
Output power is different when the same group of cooking zone is used.
Cooktop is overheated.
The power level displayed may be different from the actual power level at the high end of the temperature range. To prevent the cooktop from overheating, the power level is controlled automatically.
The Control Panel does not work properly.
Hot cookware is placed on top of the control panel.
To prevent malfunction, do not place the hot cookware on top of the control panel.
Error code E1, E2 appears on the display.
Electronic control has detected a fault condition. Turn the power off and on again to turn off the error code.
If the issue recurs, call for service.
Error code does not appear on the display.
Turn off the cooktop and restart it.
If the problem continues, turn the circuit breaker off for 60 seconds and turn it back on. If the problem is not fixed, contact a local LG service center or Customer Information Center.
Control panel light is not working
The LEDs on the control panel turn off after a few minutes to save energy.
Press any key to activate the control panel. If the controls are idle for a few minutes, the LEDs will turn off again automatically.
Timer does not turn off the cooking zone.
This is normal.
The kitchen timer/cooking timer acts as a simple timer and does not turn off the cooking zone.
The hot surface indicator stays on after the cooking zones are turned off.
This is normal.
After you turn off the cooking zones, the indicator remains on until the ceramic glass surface cools down.
If the temperature near the product is high, it may take longer for the ceramic glass surface to cool down.