FAQs

Q:Can the pedestal washer and the front-loading washer be run at the same time?A:Yes. The pedestal washer is designed to operate simultaneously under LG manufactured front-loading washers produced after 2009. It is not designed for operation under LG top-loading washers, LG dryers, non-LG manufactured appliances, or as a standalone unit. For more information regarding compatibility, visit the LG website at www.lg.com.Q:How much clothing can be loaded in the pedestal washer?A:The drum is designed to hold a maximum of 4 lb. (One thick bath towel weighs about one pound when dry.) Do not overload the washer drum. The clothing should fit loosely into the drum and the lid should close easily.Q:How much detergent, softener, or bleach should be used per load?How/when is it added to the machine?A:Detergent :The pedestal washer requires very little detergent. Most normal loads only require 1 tsp (5 g) of HE detergent. Use a maximum of 2 tsp (10 g) of HE detergent. Do not use a full detergent pod.Pour the detergent in the detergent dispenser (some models) or the manual measuring device/dispenser provided with the machine. Place the dispenser in the drum with the clothing before beginning the cycle.If the dispenser is missing, place the 1–2 tsp. (5–10 g) of detergent directly into the drum.For more information, see Adding Detergent.Fabric Softener :Use 1/4 the amount recommended by the manufacturer for a normal load. Use the dispenser provided with the machine. For instructions, see Adding Fabric Softeners.Bleach :Do not use liquid or powdered bleach to launder items in the pedestal washer. To safely and effectively launder items using bleach, use the front-loading washer.Q:Can I slide the drawer out while the cycle is running?A:No. The drawer locks for safety during operation. Pause the cycle to open the drawer.Q:What if I want to add an item after I've started the cycle?A:Press the Start/Pause button to pause the cycle. After the drawer unlocks, add the item and press Start/Pause to restart the cycle. Wash performance may be affected if the item is added after the first few minutes.

Error Messages

dE1DRAWER/LID OPEN ERRORThe drawer or the lid is not secured.Close and secure the drawer or the lid. If the message keeps appearing, unplug the power cord and call for service.dEz, dE4 DRAWER UNLOCK ERRORThe drawer is not secured.Check for objects around the door and door seal. If the message keeps appearing, unplug the power cord and call for service.IE INLET ERRORWater supply faucets are not fully open.Make sure that the water faucets are fully open.Water inlet hoses are kinked, pinched, or crushed.Make sure that the hoses are not kinked, pinched or crushed behind or under the washer. Be careful when moving the washer during cleaning or maintenance.Water inlet filters are clogged.Clean the inlet filters. See MAINTENANCE.Water supply pressure to faucet or house is too low.Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted.Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.If flow is too low, contact a plumber to have the water supply lines repaired.Water supply connected with leak-limiting hoses.The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and prevent the washer from filling.OEWATER OUTLET ERRORDrain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m).UEUNBALANCE ERRORThe load is too small.Add additional items to allow the washer to balance the load.Heavy articles are mixed with lighter items.Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.The load is out of balance.Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.tETEMPERATURE SENSOR ERRORControl error.Unplug the washer and wait 60 minutes. Reconnect power and try again.If the error code is still displayed, call for serviceFEOVERFLOW ERRORWater level is too high due to a faulty water valve.Close the water faucets, unplug the washer, and call for service.PEPRESSURE SENSOR ERRORThe water level sensor is not working correctly.Close the water faucets, unplug the washer, and call for service.LEMOTOR LOCKED ERRORA motor error has occurred.Allow the washer to stand for 30 minutes and then restart the cycle.If the error code is still displayed, call for service.PFPOWER FAILUREPower failure or inadequate electrical service may have occurred during operation.Press the Start/Pause button to restart the cycle.FFFROZEN ERRORInlet hose, drain hose or drain pump is frozen.See Care in Cold Climates in the front-loading washer manual.CLCONTROL LOCK FUNCTIONThe Control Lock function is on to prevent anyone from changing cycles or operating the washer.Turn off the Control Lock function in the control panel. See Control Lock under Options.tcLTUB CLEAN ALARMIt is time to run the Tub Clean cycle.This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run to clean the washer drum.E7STACKING ERRORPedestal washer is being operated without a full-size washer.The pedestal washer will not operate as a standalone unit. It must be stacked under a full-size LG appliance.Stacking switch is not working properly.The stacking switch will not operate properly if the unit is stacked under a non-LG appliance, or an LG appliance manufactured before 2009.PsVOLTAGE ABNORMALITY ERRORAbnormal voltage detected.Unplug the power plug for a few minutes and plug it back in. If the error recurs, call for service.

Noises

ClickingLid lock sounds when the lid locks or unlocks.Normal operationSpraying or hissingWater spraying or circulating during the cycleNormal operationHumming or GurglingDrain pump is pumping water from the washer at times during a cycle.Normal operationWater sloshingA liquid in the balance ring around the pulsator helps the basket spin smoothly.Normal operationWater being added after the washer has already begun to operateThe washer adapts to the load size and type to add more water to the cycle as needed.Normal operationThe wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load.Normal operationThe washer may be diluting laundry additives to add to the wash load.Normal operationRattling and clanking noise Foreign objects, such as keys, coins, or safety pins may be in the drum.Stop the appliance and check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service.Thumping soundHeavy clothes may produce a thumping sound. This is usually normal.If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes.The clothes may be out of balance.Pause the cycle and redistribute the clothes after the lid unlocks.Vibrating noisePackaging materials are not removed.Remove packaging materials.The clothes may be unevenly distributed in the drum.Pause the cycle and redistribute the clothes after the lid unlocks.Not all levelling feet are resting firmly and evenly on the floor.See the Levelling the Appliance instruction to adjust the levelling of the appliance.Floor not rigid enough.Check if the floor is sold and does not flex. See Choosing the Proper Location to select the proper location.Washer chimes repeatedly before final rinseThis is not an error. This is an alert to allow the addition of liquid fabric softener before the final rinse.See Adding Detergent and Softener for instructions on adding liquid fabric softener to the load.To disable or enable the fabric softener alert, press and hold Warm Water and Extra Rinse at the same time for three seconds.

Operation

Water LeakingInlet hose connection is loose at faucet, washer, or Y-connector.Check hoses and Y-connectors for leaks, cracks and splits.Check and tighten hose connections.House drain pipes are clogged.The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.Contact a plumber to repair the drain pipe.Drain hose has come out of the drain connector or is not inserted far enough.Tie the drain hose to the inlet hose or standpipe to prevent it from coming out during draining.For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.Oversudsing of detergentOversudsing may create leaks, and may be caused by the type and amount of detergent used. High-Efficiency detergent is the only detergent recommended.Always reduce the amount of detergent if the load is small or lightly soiled, or if your water is very soft. Never use more than the maximum amount shown in the dispenser provided.Excessive sudsingToo much detergent or incorrect detergentHE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.For detergent quantities refer to About Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.Washer will not turn on.Power cord is not properly plugged in.Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified election.If the washer stopped during a cycle due to a loss of power, the washer will resume the cycle where it stopped when the power is restored.Wash cycle time is longer than usual.The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.This is normal. The washer adjusts the cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. The actual time may vary.Washer will not operate.Control panel has powered off due to inactivity.This is normal. Press the Power button to turn on the washer.Washer is unplugged.Make sure that the power cord is plugged securely into an electrical outlet.Water supply is turned off.Turn both hot and cold faucets fully on.Controls are not set properly.Make sure that the cycle was set correctly, close the door and press the Start/Pause button to start the wash cycle.Lid or drawer is open.Close the lid and drawer and make sure that nothing is caught under the lid preventing it from closing completely.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace the fuses or reset the breaker. The washer should be on a dedicated branch circuit.Control needs to be reset.Press the Power button. Then reselect the desired cycle and press the Start/Pause button.Start/Pause button was not pressed after the cycle was set.Press the Power button. Then reselect the desired cycle and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within a certain time.Extremely low water pressure.Check another faucet in the house to make sure that household water pressure is adequate.Washer is too cold.If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.Washer is not filling properly.Filter is clogged.Make sure that the inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.Inlet hoses may be kinked.Check that the inlet hoses are not kinked or clogged.Energy efficiencyThis is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for a conventional washer.Insufficient water supplyMake sure that both the hot and cold water faucets are turned on all the way.Lid and drawer is open.Close the lid and drawer and make sure that nothing is caught under the lid preventing it from closing completely.Water level is too low.The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.Washer will not drain water.Drain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Performance

WrinklingWasher is not unloaded promptly.Always remove items from the washer as soon as the cycle is complete.Washer is overloaded.The washer can be fully loaded, but the drum should not be tightly packed with items. The lid of the washer should close easily.Hot and cold water inlet hoses are reversed.A hot water rinse can set wrinkles in garments. Check the inlet hose connectors.StainingSoftener was added directly to the wash load in the drum.Always use the dispensers to prevent staining.Washer was not unloaded promptly.Always remove items from the washer as soon as possible after the cycle is completed.Clothes were not properly sorted.Always wash dark colors separately from light colors and whites to prevent discoloration.Never wash heavily soiled items with lightly soiled items.Poor stain removalHeavily soiled load.Heavier soils and tougher stains may require the extra cleaning power of the Main Washer. Previously set stains.Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.Musty or mildewy odor in the washerIncorrect or too much detergent has been used.Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s instructions.Inside of the drum was not cleaned properly.Run the Tub Clean cycle regularly.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.