Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
Open the refrigerator door.
Press the Vacation button.
If the door has been open for longer than 60 seconds, close the door and repeat steps 1 and 2.
Hold the phone near the speaker hole.
Press and hold the Freezer button for three seconds while continuing to hold your phone to the speaker.
After you hear three beeps, release the Freezer button.
Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
For best results, do not move the phone while the tones are being transmitted.