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Smart DiagnosisTM through the Customer Information Center

  • For appliances with the c or d logo

This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis.

  • Call the LG call center at: (LG U.S.) 1-800-243-0000 (LG Canada) 1-888-542-2623.

  • When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart DiagnosisTM logo on the machine. Hold the phone no more than one inch from (but not pressing) the machine.

    Note

    • Do not press any other buttons or icons on the display screen.

  • Press and hold the START button for three seconds.

  • Keep the phone in place until the tone transmission has finished. This takes about 6 seconds and the display will count down the time.

  • Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.

Note

  • For best results, do not move the phone while the tones are being transmitted.

  • If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.