For appliances with the c or d logo
Use the Smart Diagnosis feature in the LG ThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center.
Follow the instructions in the LG ThinQ application to perform a Smart Diagnosis using your smartphone.
Search for and install the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone.
Run the LG ThinQ application and sign in with your existing account or create an LG account to sign in.
Follow directions of the application. The application will show how to use Audible Diagnosis.
Press e in the LG ThinQ application for a more detailed guide on how to use the Smart Diagnosis function.
Smart DiagnosisTM cannot be activated unlessthe appliance can be turned on using the Power button. If the appliance cannot be turned on, troubleshooting must be done without using Smart DiagnosisTM.
Call quality differences by region may affect the function.
Use the home telephone for better communication performance, resulting in better service.
Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart DiagnosisTM to malfunction.