Top > LIMITED WARRANTY > USA > THIS LIMITED WARRANTY DOES NOT COVER:

THIS LIMITED WARRANTY DOES NOT COVER:

  • Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.

  • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.

  • Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

  • Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.

  • Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.

  • Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.

  • Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

  • Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.

  • Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.

  • Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.

  • Damage or missing items to any display or open box Product.

  • Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

  • Products with original serial numbers that have been removed, altered, or cannot be readily determined.

  • Increases in utility costs and additional utility expenses.

  • Any noises associated with normal operation.

  • Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.

  • Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner's manual.

  • Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.

Not Covered by this Limited Warranty

Problem

Possible Cause & Prevention

Cooktop crack

Cooktop crack caused by impact of object

  • A: Out of warranty

    • a Mechanical breakage

  • B: In warranty

    • b Primary crack c Secondary crack

  • DO NOT store heavy items above the cooktop surface as they could fall and damage it.

  • DO NOT scratch the cooktop or the cooktop could crack.

  • Clean the cooktop before and after using.

Note

  • Damage caused after delivery (Not covered by warranty)

Cooktop enamel chipping off

Improper usage

  • Do not hit enamel cooktop.

Pitting of the cooktop glass

If not removed immediately, sugary spillovers (such as preserves, ketchup, tomato sauce, jellies, fudge, candy, syrups, or chocolate) or melted plastic or foil can cause surface pitting of the cooktop. (Not covered by warranty)

  • Remove the molten material IMMEDIATELY with a metal razor scraper.

  • For safety, wear an oven mitt or hot pad while scraping the hot surface.

Unit has no power

1. House power turned off (power supply)

  • Check power at main board before calling for service.

2. Tripped breaker

  • Match power cord type and outlet type.

3. The power cord is not installed properly.

  • Properly install the power cord.

  • A: 3-WIRE HOOK UP

  • B: 4-WIRE HOOK UP

a Black b White c Red d Outer wire

e Center wire (neutral) f Black wire

g Green ground wire h White wire (neutral)

i Red wire j Ground strap k Remove ground strap

Oven or racks are stained after using aluminum foil

Aluminum foil has melted in the oven

  • Never cover the oven bottom or cover an entire rack with materials such as aluminum foil.

  • If the foil has already melted onto the oven, it will not affect the performance of the oven.

Surface is not level

Oven is tipping

Range not leveled

  • Check with installer first.

  • Use carpenter’s level a to check level.

Anti-tip device not installed correctly

  1. Approximately 0.65" (16.5 mm)

  2. Level both sides of range

  3. Screw must enter wood or concrete

  4. Anti-tip bracket

  5. Wall plate

  • Check with installer first.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC