Cooling

Appliance is not cooling or has no power.The freezer control is set to OFF (some models).Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.Freezer is in the defrost cycle.During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.Appliance was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature.Appliance was recently relocated.If the appliance was stored for a long period of time or moved on its side, it is necessary for the freezer to stand upright for 24 hours before connecting it to power.Cooling system runs too much.Appliance is replacing an older model.Modern appliances require more operating time but use less energy due to more efficient technology.Appliance was recently plugged in or power restored.The appliance will take up to 24 hours to cool completely.The door is opened often or a large amount of food / hot food was added.Adding food and opening the door warms the freezer, requiring the compressor to run longer in order to cool the freezer back down. In order to conserve energy, try to get everything you need out of the freezer at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)Doors are not closed completely.Firmly push the doors shut. If they will not shut all the way, the "Doors will not close correctly or pop open" section in Troubleshooting.Appliance is installed in a hot location.The compressor will run longer under warm conditions. At normal room temperatures (70 °F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The appliance should not be operated above 110 °F (43 °C).Condenser / back cover is clogged.Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.Interior moisture buildup.Doors are opened often or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.Doors are not closed correctly.See the "Doors will not close correctly or pop open" section.Weather is humid.Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.Defrost cycle recently completed.During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.Food is not packaged correctly.Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.Freezer section is too cold.Incorrect temperature control settings.If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information.Frost or ice crystals form on frozen food (inside of sealed package).Condensation from food with a high water content has frozen inside of the food package.This is normal for food items with a high water content.Food has been left in the freezer for a long period of time.Do not store food items with high water content in the freezer for a long period of time.Frost or ice crystals form on frozen food (outside of package).Door is opened frequently or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.Door is not closing properly.Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.Freezer section is too warm.Appliance was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature.The air vents are blocked.Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.Doors are opened often or for long periods of time.When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.Appliance is installed in a hot location.The appliance should not be operated in temperatures above 110 °F (43 °C).A large amount of food or hot food was added to either compartment.Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the freezer will reduce this effect.Doors are not closed correctly.See the "Doors will not close correctly or pop open" section in the Troubleshooting.Temperature control is not set correctly.If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.Defrost cycle has recently completed.During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.

Ice

Icemaker is not making enough ice.Doors are opened often or for long periods of time.If the doors of the unit are opened often, ambient air will warm the freezer which will prevent the unit from maintaining the set temperature. Lowering the freezer temperature can help, as well as not opening the doors as frequently.Doors are not closed completely.If the doors are not properly closed, ice production will be affected. See the "Doors will not close correctly or pop open" section in Parts & Features Troubleshooting for more information.The temperature setting for the freezer is too warm.The recommended temperature for the freezer compartment for normal ice production is 0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.Icemaker is not making iceAppliance was recently installed.It may take up to 24 hours for each compartment to reach the desired temperature and for the icemaker to begin making ice.Ice has bad taste or odor.Icemaker was recently installed.Ice that has been stored for too long will shrink, become cloudy, and may develop a stale taste. Throw away old ice and make a new supply.The food has not been stored properly in either compartment.Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.The interior of the freezer needs to be cleaned.See the Maintenance section for more information.The ice storage bin needs to be cleaned.Empty and wash the bin (discard old cubes). Make sure that the bin is completely dry before reinstalling it.

Parts & Features

Doors will not close correctly or pop open.Food packages are blocking the door open.Rearrange food containers to clear the door and door shelves.Ice bin, pans, shelves, door bins (some models), or baskets are out of position.Push bins (some models) all the way in and put pans, shelves and baskets into their correct positions. See the Operation section for more information.Appliance is not leveled properly.See Leveling in the Installation section.Doors are difficult to open.The gaskets are dirty or sticky.Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.Door was recently closed.When you open the door, warmer air enters the appliance. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.Appliance wobbles or seems unstableLeveling legs are not adjusted properly.See Leveling in the Installation section.Floor is not level.It may be necessary to add shims under the leveling legs or rollers to complete installation.Lights do not work.LED interior lighting failure.The freezer compartment lamp is LED interior lighting, and service should be performed by a qualified technician.The interior of the appliance is covered with dust or soot.The appliance is located near a fire source, such as a fireplace, chimney, or candle.Make sure that the appliance is not located near a fire source, such as a fireplace, chimney or candle.

Noises

ClickingThe defrost control will click when the automatic defrost cycle begins and ends. The thermostat control will also click when cycling on and off.Normal OperationRattlingRattling noises may come from the flow of refrigerant, the water line on the back of the unit, or items stored on top of or around the appliance.Normal OperationAppliance is not resting solidly on the floor.Floor is weak or uneven or leveling legs need to be adjusted. See Reversing Doors and Leveling in the Installation section.Appliance with a compressor was jarred while running.Normal OperationWhooshingEvaporator fan motor is circulating air through the freezer compartments.Normal OperationAir is being forced over the condenser by the condenser fan.Normal OperationGurglingRefrigerant flowing through the cooling system.Normal OperationPoppingContraction and expansion of the inside walls due to changes in temperature.Normal OperationSizzlingWater dripping on the defrost heater during a defrost cycle.Normal OperationVibratingIf the side or back of the appliance is touching a cabinet or wall, some of the normal vibrations may make an audible sound.To eliminate the noise, make sure that the sides and back cannot vibrate against any wall or cabinet.DrippingWater running into the drain pan during the defrost cycle.Normal OperationPulsating or high- pitched soundYour appliance is designed to run more efficiently to keep your food items at the desired temperature. The high efficiency compressor may cause your new appliance to run longer than your old one, but it is still more energy efficient than previous models. While the appliance is running, it is normal to hear a pulsating or high-pitched sound.Normal Operation

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.