Appliance is not cooling or has no power.
The freezer control is set to OFF (some models).
Turn the control ON. Refer to the Setting the Controls section for proper temperature settings.
Freezer is in the defrost cycle.
During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Appliance was recently installed.
It may take up to 24 hours for each compartment to reach the desired temperature.
Appliance was recently relocated.
If the appliance was stored for a long period of time or moved on its side, it is necessary for the freezer to stand upright for 24 hours before connecting it to power.
Cooling system runs too much.
Appliance is replacing an older model.
Modern appliances require more operating time but use less energy due to more efficient technology.
Appliance was recently plugged in or power restored.
The appliance will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
Adding food and opening the door warms the freezer, requiring the compressor to run longer in order to cool the freezer back down. In order to conserve energy, try to get everything you need out of the freezer at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)
Doors are not closed completely.
Firmly push the doors shut. If they will not shut all the way, the "Doors will not close correctly or pop open" section in Troubleshooting.
Appliance is installed in a hot location.
The compressor will run longer under warm conditions. At normal room temperatures (70 °F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The appliance should not be operated above 110 °F (43 °C).
Condenser / back cover is clogged.
Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Interior moisture buildup.
Doors are opened often or for long periods of time.
When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Doors are not closed correctly.
See the "Doors will not close correctly or pop open" section.
Weather is humid.
Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Freezer section is too cold.
Incorrect temperature control settings.
If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals form on frozen food (inside of sealed package).
Condensation from food with a high water content has frozen inside of the food package.
This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals form on frozen food (outside of package).
Door is opened frequently or for long periods of time.
When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.
Door is not closing properly.
Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Freezer section is too warm.
Appliance was recently installed.
It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked.
Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.
Doors are opened often or for long periods of time.
When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Appliance is installed in a hot location.
The appliance should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the freezer will reduce this effect.
Doors are not closed correctly.
See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.