Top > TROUBLESHOOTING > Before Calling for Service > Operation

Operation

The appliance does not operate.

Cause

Battery is fully discharged.

Solution

  • Charge the battery.

Cause

Appliance is turned off.

Solution

  • Press the Power button to turn on the appliance.

Suction power is too weak.

Cause

Dust bin is full of dust.

Solution

  • Empty the dust bin.

Cause

Filters are clogged.

Solution

  • Clean the pre-filter and the exhaust filter.

Cause

Inlet is clogged.

Solution

  • Remove any foreign objects from inside the product body or the extension pipe.

Cause

Foreign object is on rotating brush, or in inlet port.

Solution

  • Remove any foreign objects (thread, hair) from the rotating brush or the inlet port.

The product body does not appear to be charging.

Cause

Power cord is unplugged.

Solution

  • Plug the power cord securely into the outlet.

Cause

Foreign object is on the charging terminals.

Solution

  • Remove dirt or foreign objects from the charging terminals with a dry cloth.

Hot air is coming from the product body.

Cause

Motor is cooling.

Solution

  • If the appliance is running normally, the hot air is a result of the motor cooling and is not a sign of malfunction.

The Kompressor lever does not return.

Cause

Foreign objects which become lodged in the cyclonic mesh filter may be difficult to dislodge with the Kompressor lever.

Solution

  • Remove the cyclonic mesh filter and use the cleaning brush, etc. to clean it.

A strange odour is coming from the appliance.

Cause

Appliance was purchased within the last 3 months.

Solution

  • The cleaner may emit a smell of rubber for about 3 months after purchase.

Cause

Dust bin is full of dust.

Solution

  • The dust in the bin may cause some odour. Empty the bin and clean it.

Cause

Foreign object is on the filter.

Solution

  • The filter may emit an odour if it has not been cleaned for some time. Clean the pre-filter and exhaust filter regularly.

Cause

Pre-filter, Exhaust Filter or the Cyclonic Mesh Filter were installed while damp or wet.

Solution

  • Wash the filters with running water. To avoid odour, allow the pre-filter to dry completely in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.

Cause

Exhaust filter was installed while damp or wet.

Solution

  • Wash the exhaust filter with running water. To avoid odour, allow the exhaust filter to dry completely in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.

The appliance makes too much noise.

Cause

Vacuum cleaner is running in Turbo mode.

Solution

  • The motor may be louder at the higher suction power settings. This is normal.

The appliance turns off unexpectedly or by itself after the motor speed fluctuates repeatedly.

Cause

Battery is not fully charged.

Solution

  • The battery must be fully charged before cleaning. If the problem persists when the battery is fully charged and the pipes and attachments are clear from obstructions, contact an LG customer information centre for service.

Cause

Foreign object is in the product body, extension pipe, inlet port or nozzle.

Solution

  • Remove any foreign objects from the product body, extension pipe, inlet port or nozzle.

Cause

Filters are clogged.

Solution

  • Clean the pre-filter and the exhaust filter.

The rotating brush does not rotate.

Cause

Brush is improperly installed.

Solution

  • Remove the brush, clean it if necessary and attach it again.

Cause

Foreign object is on rotating brush.

Solution

  • Remove any foreign objects from the rotating brush.