Cooking

Top burners do not light or do not burn evenly.The electrical plug is not inserted properly.Make sure that the electrical plug is inserted into a live, properly grounded outlet.Electrode area is not clean.Remove the burners and clean them. Check the electrode area for burnt on food or grease. See "Cleaning Burner Heads/Caps" in the MAINTENANCE chapter.Burner parts are not installed properly.Make sure that the burner parts are installed correctly. See "Removing and Replacing the Gas Surface Burners" in the MAINTENANCE chapter.Burners are not lighting properly after cleaning the cooktop surface.Burner heads and caps are not completely dry or properly positioned.Make sure that the burner heads and caps are completely dry and properly positioned.Burner flames are very large or yellow.It may be due to improper installation or setting.If the range is connected to LP gas, contact the technician who installed your range or made the conversion.Surface burners light but the oven does not.Shut-off valve is not fully open.Make sure that the oven gas shut-off valve, located behind the range, is fully open.Food does not bake or roast properlyOven controls improperly set.See the "Oven" section in the Operation chapter.Rack position is incorrect or the rack is not level.See the "Oven" section in the Operation chapter.Incorrect cookware or cookware of improper size being used.See the "Oven" section in the Operation chapter.Oven thermostat needs to be adjusted.See the "Calibrating the Oven Temperature" section in the Operation chapter.The Clock is not set correctly.See "Changing Oven Settings" in the OPERATION chapter.Aluminum foil used improperly in the oven.See "Using Oven Racks" in Oven section.Food does not broil properlyOven controls improperly set.Make sure you select the Broil mode properly.Improper rack position being used.See the Broiling Guide.Cookware not suited for broiling.Use broiling pan and grid.The oven door is not closed.See "Broil" in the OPERATION chapter.Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.See the "Oven" section in the Operation chapter.Oven temperature too hot or too coldOven sensor needs to be adjusted.See the "Calibrating the Oven Temperature" section in the Operation chapter.Excessive smoking during a Self Clean cycle (On some models)Excessive soil.Turn off the Self Clean function. Open the windows to rid the room of smoke. Wait until the Self Clean mode is cancelled. Wipe up the excess soil and reset the clean.Burning or oily odor emitting from the ventThis is normal in a new oven.This will disappear in time. To speed the process, set a Self Clean cycle for a minimum of 3 hours. See the Self Clean section. (On some models)Oven will not workPlug on range is not completely inserted in the electrical outlet.Make sure electrical plug is plugged into a live, properly grounded outlet.A fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Oven controls improperly set.See the "Oven" section in the Operation chapter.Oven too hot.Allow the oven to cool to below locking temperature.Steam is exhausted through the oven vent.Cooking foods with high moisture produces steam.This is normal.Appliance does not operate.Cord is not plugged in correctly.Make sure cord is plugged correctly into outlet. Check circuit breakers.Service wiring is not complete.Contact your electrician for assistance.Power outage.Check house lights to be sure. Call your local electric company for service.Oven smokes excessively during broiling.Control not set properly.Follow instructions under Setting Oven Controls.Meat too close to the element.Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for searing.Meat not properly prepared.Remove excess fat from meat. Cut remaining fatty edges to prevent curling.Insert on broiler pan wrong side up and grease not draining.Always place the grid on the broiler pan with ribs up and slots down to allow grease to drip into the pan.Grease has built up on oven surfaces. Old grease or food spatters cause excessive smoking.Regular cleaning is necessary when broiling frequently.Moisture collects on oven window or steam comes from oven ventThis happens when cooking foods high in moisture.This is normal.Excessive moisture was used when cleaning the window.Do not use excessive moisture when cleaning the window.

Parts & Features

Clock and timer does not work.The electrical plug is not inserted properly.Make sure the electrical plug is inserted into a live, properly grounded outlet. Replace the fuse or reset the circuit breaker.Improper oven control settingsSee "Changing Oven Settings" in the OPERATION chapter.Oven light does not work.It is time to replace the lamp or the lamp is loose.Replace or tighten lamp. See "Changing the Oven Light" section in this Owner’s Manual.The plug on the range is not completely inserted in the electrical outlet.Make sure the electrical plug is inserted into a live, properly grounded outlet.Oven will not Self Clean. (On some models)The oven temperature is too high to set a Self Clean operation.Allow the range to cool and reset the controls.Oven controls improperly set.See the Self Clean section.A Self Clean cycle cannot be started if the oven Control Lock / Lockout feature is active.See the "Control Lock / Lockout" in "Changing Oven Settings" section.Oven door does not open after a Self Clean cycle (On some models)Oven is too hot.Allow the oven to cool below locking temperature.The control and door may be locked.Allow about one hour for the oven to cool after the completion of a Self Clean cycle. The door can be opened when the lock k is no longer displayed.The oven is not clean after a Self Clean cycle (On some models)Oven controls not properly set.See the Self Clean section.Oven was heavily soiled.Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to Self Clean again or for a longer period of time.CLEAN and door flash in the display (On some models)The Self Clean cycle has been selected, but the door is not closed.Close the oven door."Loc" is on in the display when you want to cook (On some models)The oven is locked because of the Control Lock / Lockout feature.Deactivate the Control Lock / Lockout feature.Oven control beeps and displays any F code error.Electronic control has detected a fault condition.Remove the power from the range for five minutes and then reconnect the power. If the function error code repeats, call for service.[Case 1]Code: F-3Cause: Key short error[Case 2]Code: F-9Cause: Oven not heatingCheck the main gas shut-off valve or the oven gas shut-off valve and call for service.Oven control displays Sb/5b/S6/56 error code.This code is not an error code. It indicates that the product's Sabbath mode sb is activated. See the "Using the Sabbath Mode" section in the Operation chapter.The oven racks were cleaned in a Self Clean cycle. (On some models)The shiny, silver-colored racks were cleaned in a Self Clean cycle.Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel. Do not use lubricant sprays.Displayed colon in the clock is flashingThis means that the product has just been plugged in, or that it has experienced a power interruption.This is normal. Reset the clock and any cooking function.Light can be seen through the oven air vents.While the Broil function is running, it is normal to see a light between the oven air vents.This is normal.Range is not level.Poor installation.Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level.Be sure floor is level and strong and stable enough to adequately support range.If floor is sagging or sloping, contact a carpenter to correct the situation.Kitchen cabinet alignment may make range appear unlevel.Be sure cabinets are square and have sufficient room for range clearance.Cannot move appliance easily. Appliance must be accessible for service.Cabinets not square or are built in too tightly.Contact builder or installer to make appliance accessible.Carpet interferes with range.Provide sufficient space so range can be lifted over carpet.Anti-tip device engaged.Uninstall the anti-tip device to move the range. Reengage the anti-tip device after pulling the range out for cleaning, service, or any other reason.Convection fan stops. (During Conv.Bake mode)Convection fan stops during a convection bake cycle. It is done to allow for more even heating during the cycle.This is not a failure of the range and should be considered normal operation.Fan operation (During Bake Mode)This is to ensure even baking results.It is normal for the fan to operate periodically throughout a normal bake cycle in the oven.

Noises

“Crackling” or “popping” soundThis is the sound of the metal heating and cooling during both the cooking and Self Clean functions.This is normal.Fan noiseA convection fan may automatically turn on and off.This is normal.When lighting just one burner, clicking noise is heard from all the burners.Electric spark igniters from the burners cause the clicking noise. All the spark igniters on the cooktop will activate when igniting just one burner.This is normal.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.