THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.

• Damage or missing items to any display or open box Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner's manual.

• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.

• Cost of conversion of the Product from natural gas to LP gas or vice versa.

Not Covered by this Limited Warranty

Problem	Possible Cause & Prevention
Burners do not light.	Clogged or dirty burner ports or electrodes will not allow the burner to operate properly. OK Not working (must be cleaned) Check and clean the gas electrode.
Uneven flame	Improper burner cap installation a Burner cap is properly seated. b Burner cap is NOT properly seated. Check installation of burner head and cap. Burner ports clogged by food residue c Ports blocked by dirt d Flames uneven Hardened residue should be removed using a toothbrush. Note Cleaning oval burner Open burner cap e. Release 2 screws f. Clean residue using toothbrush. g Clean highlighted part with toothbrush.
Burner cap color change and lost shine	Scratching Do not use steel wool or abrasive cleansers to clean. Use of detergent or abrasive cleansers To remove burnt-on food, soak the burner heads in hot water for 20–30 minutes. (Do not use detergent) Shine is lost.
Knobs melt	Improper usage Do not leave door at stop position during Broil/Bake mode or right after cooking.
Oven or racks are stained after using aluminum foil	Aluminum foil has melted in the oven Never cover the oven bottom or cover an entire rack with materials such as aluminum foil. If the foil has already melted onto the oven, it will not affect the performance of the oven.
Flame or power is weak	Gas pressure may be weak Check with gas supplier first.
Surface is not level Oven is tipping	Range not leveled Check with installer first. Use carpenter’s level a to check level. Anti-tip device not installed correctly Approximately 0.65" (16.5 mm) Level both sides of range Screw must enter wood or concrete Anti-tip bracket Wall plate Check with installer first.
Oven shows error code (F9, F19) but cooktop burners are working.	The gas pressure regulator valve is closed. a Lever’s closed position Check that the regulator valve is in the open position. If the regulator valve is closed, rotate the lever to open the valve. b Lever’s closed position c Lever’s open position
Flames too big on converted cooktop (NP ~LP)	The installer missed part of the conversion. (Check 3 parts: regulator, cooktop valve, broil/bake valve.) Regulator Cooktop valve Broil/Bake valve Check with installer first. Refer to installation manual.
Flame is too small or too large	1. Variable gas pressure 2. Installer did not check Valve shaft Center adjustment screw Check with installer first.
Gas smell	Improper connection Flexible Connector Hookup Pressure regulator 1/2" Adapter 1/2" Adapter Gas Flow into Range Flex connector (6 ft. max.) Gas shut-off valve 1/2" Adapter 1/2" or 3/4" Gas pipe Check with installer first.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC