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Operation

Dust emptying doesn't work.

Cause

The power plug is not connected.

Solution

  • Connect the power plug to an outlet.

Cause

The Vacuum Cleaner is not properly inserted into the product.

Solution

  • Remove the Vacuum Cleaner and reinsert it. If it is installed properly, a beep will sound.

Cause

It is set to automatic or manual dust emptying mode.

Solution

  • When you purchase the product, the manual dust emptying mode is set by default. After inserting the Vacuum Cleaner into the product, pressing the START/STOP button starts the dust emptying operation.

  • When it is in automatic dust emptying mode, the dust emptying operation starts automatically whenever the vacuum cleaner is properly inserted into the product.

Product setting initialization doesn't work even after the power plug is plugged in again.

Cause

The internal motor of the product is not operating properly .

Solution

  • Disconnect the power plug from the outlet and contact an LG Electronics Service Centre.

The power supply has been cut off.

Cause

The power supply has been cut off.

Solution

  • Check whether the power plug is connected correctly to the outlet.

  • If using a multi-outlet strip, make sure the strip is turned on.

  • Check if the breaker is tripped or there is a power outage.

It won't charge.

Cause

It is not plugged in.

Solution

  • Plug it into an outlet.

Cause

There is a foreign object on the charging terminals.

Solution

  • After unplugging from the outlet, wipe off any foreign matter from the charging terminal with a dry cloth.

Cause

The room temperature was 5 °C or less during charging.

Solution

  • Charging may not work if the temperature where you are charging is 5 °C or less. Before use, fully charge the vacuum cleaner at a temperature above 5 °C.

Cause

The vacuum cleaner is not properly inserted into the product.

Solution

  • When the vacuum cleaner is properly inserted into the product, a beep sounds. If the beep does not sound, reinsert the vacuum cleaner.

Cause

The auxiliary battery is not properly inserted into the product.

Solution

  • Push in the auxiliary battery all the way. When the auxiliary battery is properly inserted, the auxiliary battery icon flashes.

The product has a strange smell.

Cause

The product is purchased within 3 months.

Solution

  • The odors from manufacturing the product should be gone within 3 months.

Cause

The Vacuum Cleaner smells.

Solution

  • After cleaning with the mop nozzle, the wet dust may emit an odor. After finishing cleaning, remove the damp dust from the mop nozzle before storing the vacuum.

  • The pre-filter, exhaust filter, or large dust separator may smell after washing if it isn’t dried completely. After washing with water, dry them thoroughly in well-ventilated shade for at least 24 hours before using them again.

Cause

The dust bag smells.

Solution

  • If you clean foreign matter that smells (such as pet excrement) with an vacuum cleaner, the vacuum may smell even if you do not have a full dust bag. Replace the new dust bag even if it isn't full.

  • If you have not replaced the dust bag for a long time, it may smell. Replace it with a new dust bag even if it isn't full.