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Before Calling for Service

Review this section before calling for service; doing so will save you both time and money.

For detailed information or videos, visit www.lg.com for the troubleshooting page.

Contains Topics

Operation

Microwave oven does not startPower cord is unplugged, door is open, or cooking time has not been set.Plug in power cord.Close oven door.Set cooking time.Arcing or SparkingCookware is not microwave safe, or the oven is being operated while it is empty.Use microwave-safe utensils. When in doubt, test utensils before use.Do not operate oven while it is empty.Incorrect Time of DayPower is interruption.Reset the time. See Setting the Clock section to reset time of day.Unevenly Cooked FoodsCookware is not microwave safe, or cook settings were wrong.Test cookware to make sure it is microwave safe.Do not cook without the glass tray.Turn or stir food while cooking.Defrost food completely before cooking.Use correct cook time and power level.Overcooked FoodsCooking settings and methods are wrong.Change cook time or power level.Undercooked FoodsCookware is not microwave safe, or cook settings were wrong.Test that cookware is microwave safe.Defrost food completely before cooking.Change cook time or power level.Make sure that ventilation ports are not blocked.Improper DefrostingCookware is not microwave safe, or cook settings were wrong.Test that cookware is microwave safe.Change defrost time or weight.Turn or stir food during defrost cycle.