Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
Launch the LG ThinQ application and select the Smart DiagnosisTM feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
Hold the mouthpiece of your phone over the Smart DiagnosisTM icon. Do not touch any other buttons.
Press and hold the STOP/Clear button for 8 seconds until 5 appears in the display.
After you hear three beeps, release the STOP/Clear button.
Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.
For best results, do not move the phone while the tones are being transmitted.