Error Messages

1EINLET ERRORWater supply is not adequate in that location. Water does not enter appliance or it enters slowly.Check another tap in the house.Water supply tap is not completely open. Water does not enter the appliance or it enters slowly.Open fully tap. Water supply hose(s) are kinked.Straighten hose or reinstall the water inlet hoseThe filter of the supply hose(s) are clogged.Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine.UEUNBALANCE ERRORThe appliance has a system which detects and corrects the unbalance of the appliance.The clothes may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded. Add 1 or 2 similar items or smaller articles of clothes to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved.OEWATER OUTLET ERRORDrain hose is kinked or clogged. Water in the appliance does not drain or drains slowly.Clean and straighten the drain hose.The drain filter is clogged.Check and clean the drain filter.dE dE1 dEz dE4DOOR ERRORDoor sensor malfunctions.Please call LG service centre. You can find your local LG service centre phone number in the warranty card.tE CONTROL ERRORThis is a control error.Unplug the power plug and call for service.LEMOTOR LOCKED ERROROver load in motor.Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle.FEOVERFLOW ERRORWater overfills due to a possible faulty water valve.Close the water tap. Unplug the power plug. Call for service.PEPRESSURE SENSOR ERROR Water level sensor malfunctions.Close the water tap. Unplug the power plug. Call for service.vsVIBRATION SENSOR ERRORVibration sensor malfunctions.Call for service.FFFROZEN FAILUREIs supply/drain hose or drain pump frozen?Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Cover the supply hose with wet and warm towel.AEWATER LEAKAGEWater leaks.Call for service.PFPOWER FAILUREPower failure or inadequate electrical service may have occurred during operation.Press the Start/Pause button to restart the cycle.dHEDRY ERRORDrying functions only are not working.Call for service.

ezDispense Error Messages

E d1 ezDispense ERROR 1The amount of liquid detergent in the detergent compartment did not decrease.After putting the detergent into the detergent compartment, it was left for a long time and the detergent hardened.Clean the detergent compartment thoroughly, fill it with liquid detergent, install it in the drawer, and run a wash cycle. If E d1 is displayed continuously, call for service.E dz ezDispense ERROR 2The amount of liquid detergent in the detergent compartment did not decrease.Call for service.E d3ezDispense ERROR 3The amount of fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.After putting the fabric softener into the liquid fabric softener or liquid detergent compartment, it was left for a long time and the fabric softener hardened.Clean the liquid fabric softener or liquid detergent compartment thoroughly, fill it with liquid fabric softener, install it in the drawer, and run a wash cycle. If E d3 is displayed continuously, call for service.E d4 ezDispense ERROR 4The amount of liquid fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.Call for service.E ds ezDispense ERROR 5The amount of liquid detergent or fabric softener in the liquid fabric softener or liquid detergent compartment did not decrease.Call for service.O PN ezDispense OPEN ERRORThe washer was operated without completely closing the drawer.The drawer was opened during the washer operation.Push the drawer completely closed. If O PN is displayed continuously, call for service.

Noises You Might Hear

Rattling and clanking noise Foreign objects, such as keys, coins, or safety pins may be in the drum.Stop the appliance, check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service.Thumping soundHeavy clothes may produce a thumping sound. This is usually normal.If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes.The clothes may be out of balance.Pause the programme and redistribute the clothes after the door unlocks.Vibrating noisePackage materials are not removed.Remove package materials.The clothes may be unevenly distributed in the drum.Pause the programme and redistribute the clothes after the door unlocks.Not all levelling feet are resting firmly and evenly on the floor.See the Levelling the Appliance instruction to adjust the levelling of the appliance.Floor not rigid enough.Check if the floor is sold and does not flex. See the Installation Place Requirements to select the proper location.

Operation

Water is leaking.House drain pipes are clogged.Unclog waste pipes. Contact plumber if necessary.Leakage is caused by improper installation of drain hose or clogged drain hose.Clean and straighten the drain hose. Check and clean the drain filter regularly.Drain pump filter cap is not fitted correctly.Refit the drain pump filter.Appliance does not operate.Control panel has powered off due to inactivity.This is normal. Press the Power button to turn the appliance on.Appliance is unplugged.Make sure that the cord is plugged securely into a working outlet.Water supply is turned off.Turn the water supply tap completely.Controls are not set properly.Make sure that the programme is correctly set. Close the door and press the Start/Pause button.Door is open.Close the door and make sure that nothing is caught under the door preventing it from closing completely.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the programme where it stopped once power is restored.Control needs to be reset.Press the Power button, then reselect the desired programme and press the Start/Pause button.Start/Pause was not pressed after a programme was set.Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within a certain time.Extremely low water pressure.Check another tap in the house to make sure that household water pressure is adequate.Appliance is heating the water or making steam.The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature.Appliance stops for a few minutes and then restarts.A motor protection device has been activated to prevent overheating of the motor.This is normal. If the motor protection device is activated, the appliance will stop for a few minutes and then start again.Buttons may not function properly.The Child Lock option is activated.Deactivate the Child Lock option if necessary.Door does not open.The door cannot be opened for safety reasons once the appliance starts.This is normal. You can safely open the door after H/Ã turns off.Appliance is not filling properly.Inlet filter clogged.Make sure the inlet filters on the fill valves are not clogged.Inlet hoses may be kinked.Check that inlet hoses are not kinked or clogged.Insufficient water supply.Make sure that both hot and cold water taps are turned on all the way.Hot and cold supply hoses are reversed.Check supply hose connections.Appliance does not drain water.Kinked drain hose.Ensure that the drain hose is not kinked.Drain located higher than 1 m above the floor.Make sure that the drain hose is no higher than 1 m above the bottom of the appliance.Detergent is not dispensed completely or not dispensed at all.Too much detergent is used.Follow the guidelines provided by the detergent manufacturer.Drain Pump Filter may be blocked.Clean the Drain filter.Cycle time is longer than usual.The load is too small.Add more items to allow the appliance to balance the loads.Heavy articles are mixed with lighter items.Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning.The load is out of balance.Manually redistribute the load if articles have become tangled.Cycle end is delayed.Unbalance is detected or suds removing programme is on.This is normal. The time remaining shown on the display is only an estimated duration. Actual time may vary.

Performance

Poor stain removalPreviously set stains.Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.StainingBleach or softener is dispensed too soon.Dispenser compartment is overfilled. It makes bleach or softer dispensed rapidly. Always measure bleach or softener to prevent overfilling. Close the detergent dispenser slowly.Bleach or softener was added directly to the clothes in the drum.Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the programme.Clothes were not properly sorted.Always wash dark colours separately from light colours and whites to prevent discoloration.Never wash heavily soiled items with lightly soiled items.WrinklingAppliance is not unloaded promptly.Always remove items from the appliance as soon as the programme is complete.Appliance is overloaded.The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily.Hot and cold water supply hoses are reversed.Hot water rinse can set wrinkles in garments. Check the supply hose connections.Spin speed may be too high.Set the spin speed to suit the garment type.

Odour

Musty or mildewy odour in applianceInside of drum is not cleaned properly.Run the Tub Clean function regularly.Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance).When installing the drain hose, make sure that it does not get kinked or blocked.If the detergent dispenser is not cleaned regularly, odours can occur from mold or foreign substances.Remove and clean the detergent dispenser, especially the top and bottom of the dispenser’s opening.

ezDispense

Refill Alarm continues to display when detergent/softener is added.Detergent/softener has built up on the fluid level sensor.Open the compartment covers and clean the insides of the ezDispense compartments with warm water. Use a soft brush to remove any residue. If the Refill Alarm is displayed continuously, call for service.The amount of detergent/softner is not enough for the sensor to detect.Fill the detergent/softner up to the MAX line in the compartment.Too much/too little detergent or softener dispensed.The default dispense amounts setting may need to be changed.Check and change the default dispense amounts setting.The ezDispense doesn't dispense detergent/softener.The ezDispense function is off.Turn on the ezDispense function.The ventilation holes are blocked.Clean the ventilation holes for the lids on the compartments with warm water.The detergent or softener in the ezDispense compartments has hardened. Clean the ezDispense compartments and change the detergent or softener.There's foam on the rinsing course, and there's detergent left on the clothes after the washing.Detergent was used when rinsing.Please make sure that the detergent/softner is stored correctly. (right: detergent / left: softener)After the washing, there's a scum on the cloth.You need to clean the inside of the ezDispense system.When using both dispensers for liquid detergent, make sure to run the ezDispense Nozzle Clean in advance.Detergent, softener leaks from the lid of the ezDispense compartments.You need the ezDispense compartment's horizontal maintenance.Leakage occurs when the ezDispense compartment is tilted. Slide the ezDispense compartment out or in slowly and use both hands for safety.The lid isn't fully closed.Securely close the lids to the ezDispense compartments. Be careful not to lose the lids.

Drying

Dry problemCheck water supply tap.Do not overload. Check that the washing machine is draining properly to extract adequate water from the load. When load of laundry is too small to tumble properly. Add a few towels.Turn off water supply tap.Drying time is too long.The ambient temperature is low.Make sure the temperature is allowable range.Drying performance is too low or bad.Water is not properly supplied. The water is used for auto-cleaning of lint-filter on drum during the drying.Make sure the water supply tap is open.Water does not properly drain.Make sure the drain filter is not clogged.The appliance is overloaded.Check the load capacity for the selected programme. If necessary, add a time dry programme.The spin speed is too low.Select the highest spin speed allowed for the wash programme.A warm air comes out from the rear side of the appliance.This appliance makes a warm air to dry the clothes.This warm air dries the clothes and comes out from the rear side of the appliance.

Wi-Fi

Your home appliance and smartphone are not connected to the Wi-Fi network.The password for the Wi-Fi that you are trying to connect to is incorrect.Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.Mobile data for your smartphone is turned on.Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters).The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer.The distance between the appliance and the router is too far.If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.