FAQs: Frequently Asked Questions

Q:When I press a button, why does my dryer beep and then nothing happens?A:The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and hold the button that has Control Lock on or under it for 3 seconds.Q:Why does my dryer take so long to dry clothes?A:Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or clogged with fabric softener sheet residue can reduce the airflow to the point that the time required to dry clothing will be greatly increased.Q:Why does my dryer start by itself every few minutes?A:This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 2 hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when the dryer is not unloaded immediately after the cycle is finished.

Error Messages

dE1 / dEzDOOR OPEN ERRORThe door is not secured.Close and secure the door. If the message keeps appearing, unplug the power cord and call for service.dE4DOOR OPEN ERRORDoor switch detection is not working properly.Unplug the power plug and call for service.tE1 / tEz / tE3 / tE4TEMPERATURE ERRORTemperature Sensor has malfunctioned.Unplug the power plug and call for service.FITEMPERATURE ERRORThe temperature inside the drum has risen suddenly.Unplug the power plug and call for service.LE1MOTOR LOCKED ERRORThe motor has stopped suddenly.Check if the amount of clothing exceeds the maximum load capacity.Unplug the power plug and call for service.LEz / AECOMPRESSOR ERRORThe compressor has stopped suddenly.Unplug the power plug and call for service.OEDRAIN PUMP ERRORThe drain hose is not connected properly.Connect the drain hose properly.Check if the drain hose is free of clogs or kinks and is not pinched behind or under the dryer.The drain pump motor has malfunctioned.Unplug the power plug and call for service.The temperature at the installation location is below zero.The recommended surrounding temperature for installation is 41 - 95 ℉ (5 - 35 ℃).LE3FAN MOTOR ERRORThe fan motor has stopped suddenly.Unplug the power plug and call for service.1FFILTER ERRORThe appliance is being operated without the lint filter.Insert the lint filter completely.If 1F recurs, call for service.PsPOWER SUPPLY ERRORPower cord is connected incorrectly.Check the connection of the power cord to the terminal block.C=]<-> ENd The dryer is paused or the dryer's drum rotates periodically.Wrinkle Care option is selected. (on some models)Turn off the appliance and unload all of the laundry from the appliance.

Operation

The appliance will not turn on.Power cord is not properly plugged in.Make sure that the power plug is securely plugged into a grounded outlet matching the appliance's rating plate.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.The appliance does not heat.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Selected cycle does not use heat.Some cycles default to unheated or air drying. Select a cycle that allows heated drying.Water leaks.The water container hose or the optional drain hose is not connected correctly.Connect the water container hose or the optional drain hose correctly.The door is closed while clothes or foreign substance is caught in the door.Check if clothes or foreign substance is caught in the door before using the appliance. If water leaks continuously, contact the LG Electronics Customer Information Center.The appliance runs and pauses by itself after the drying cycle finishes.This is normal operation for the Wrinkle Care option.Check to see if the Wrinkle Care option has been selected. The option is designed to prevent creases that are formed when the clothes are not unloaded promptly after the drying cycle. When the option is set, the appliance runs for 10 seconds and pauses for 5 minutes. The option runs for up to 2 hours.Drying ended earlier than the initial control panel time.The clothes are dried according to the Dry level or Dry mode setting.If the humidity or temperature in the drum reaches the product setting, the dry cycle may end earlier than the control panel time.Clothes take too long to dry.Load is not properly sorted.Separate heavy items from lightweight items. Larger and heavier items take longer to dry. Light items in a load with heavy items can fool the sensor because the light items dry faster.Large and heavy fabrics are loaded.Heavy fabrics take longer to dry because they tend to retain more moisture. To help reduce and maintain more consistent drying times for large and heavy fabrics, separate these items into smaller loads of a consistent size.Dryer controls are not set properly.Use the appropriate control settings for the type of load you are drying. Some loads may require an adjustment of the dry level setting for proper drying.Lint filter needs to be cleaned.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint, such as new bath towels, it may be necessary to pause the cycle and clean the filter during the cycle.On models with a 3-piece lint filter, make sure to check, clean and reinstall both the inner and outer parts of the filter.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.The appliance is overloaded.Divide extra large loads into smaller loads for better drying performance and efficiency.Dryer is a heat-pump model. Heat-pump dryer models can take longer to dry clothes. However, compared to a conventional dryer, where the heater uses much more energy than the drum motor, a heat-pump dryer uses a more efficient heat exchanger and will generally use less energy overall, even during long cycles.Drying time is not consistent.Heat settings, load size, or dampness of clothing is not consistent.The drying time for a load will vary depending on the size of the load, the type of fabrics, the wetness of the clothes and the condition of the lint filter. An unbalanced load in the appliance can cause poor spinning, resulting in wetter clothes which will take longer to dry.

Performance

Clothes are wrinkled.Clothes dried too long (overdried).Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use a lower dry level setting and remove items while they still retain a slight amount of moisture.Clothes left in dryer too long after cycle ends.Use the Wrinkle Care option. This option will tumble the clothes briefly every few minutes for up to 2 hours to help prevent wrinkling.Greasy or dirty spots on clothes.Fabric softener used incorrectly.Check and follow the instructions provided with your fabric softener.Clean and dirty clothes are being dried together.Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean clothes in the same or later loads.Clothes were not properly cleaned or rinsed before being placed in the dryer.Stains on dried clothes could be stains that were not removed during the washing process. Make sure that clothes are being completely cleaned or rinsed according to the instructions for your washer and detergent. Some difficult soils may require pre-treating prior to washing.Clothes are shrinking.Garment care instructions are not being followed.To avoid shrinking your clothes, always consult and follow fabric care instructions. Some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer. Use a low or no heat setting.Lint on clothes.Lint filter not cleaned properly.Remove the lint from the filter before every load. With the lint removed, hold the filter up to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in the MAINTENANCE section. With some loads that produce high amounts of lint, it may be necessary to clean the filter during the cycle.On models with a 3-piece lint filter, make sure to check, clean and reinstall both the inner and outer parts of the filter.Laundry not sorted properly.Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried separately from clothes that are lint trappers (i.e., a pair of black linen pants).Excess static in clothes.Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s instructions. Overdrying a load of laundry can cause a buildup of static electricity.The appliance is overloaded.Divide extra large loads into smaller loads for drying.Tissue, paper, etc., left in pockets.Check pockets thoroughly before washing and drying clothes.Excess static in clothes after drying.Fabric softener is not used or is used incorrectly.Use a fabric softener, if available, to reduce static electricity. Be sure to follow the manufacturer’s instructions.Clothes dried too long (overdried).Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and use a shorter drying time. Select a lower dry level setting, if necessary.Drying synthetics, permanent press, or synthetic blends.These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a lower dry level setting and/or shorter time settings.Clothes have damp spots after a dry cycle.Very large load or very small load. Single large item such as a blanket or comforter.If items are too tightly packed or too sparse the sensor may have trouble reading the dryness level of the load. Use a Time Dry cycle for very small loads.Large, bulky items such as blankets or comforters can sometimes wrap themselves into a tight ball of fabric. The outside layers will dry and register on the sensors, while the inner core remains damp. When drying a single bulky item, it may help to pause the cycle once or twice and rearrange the item to unwrap and expose any damp areas.To dry a few remaining damp items from a very large load or a few damp spots on a large item after a sensor cycle has completed, empty the lint trap, and then set a Time Dry cycle to finish drying the item(s).

Odors

The appliance has an unpleasant odor.Are you using the appliance for the first time?The odor is caused by the rubber material inside the appliance. The odor normal when the appliance is new and disappears after you run several cycles.Do you smell an odor during use?Do not exceed the manufacturer's recommended amount of detergent when washing clothes. Excess detergent can build up on clothing and cause odors.Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload clothing promptly when the cycle ends.For ventless models, leave the dryer door open after drying, or use the magnetic door stop (on some models) to keep the door slightly ajar.If the odor is coming from the washer, follow the instructions in the product manual to clean the washer tub/drum.Keep both lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the lint filter, allow it to dry completely before using it.Periodically run the Drum Care and Condenser Care cycles following the instructions in the MAINTENANCE section.