THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring; or iii) correct unauthorized repairs or installations of the Product;

• Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;

• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;

• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;

• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;

• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;

• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

• Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;

• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;

• Damage or missing items to any display, open box, refurbished or discounted Product;

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

• Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;

• Increases in utility costs and additional utility expenses in any way associated with the Product;

• Any noises associated with normal operation of the Product;

• Replacement of light bulbs, filters, fuses or any other consumable parts;

• Replacement of any part that was not originally included with the Product;

• Costs associated with removal and/or reinstallation of the Product for repairs; and

• Shelves, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.

• Conversion of products from natural gas or L.P. gas;

• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.

Not Covered by this Limited Warranty

Problem	Possible Cause & Prevention
Burners do not light.	Clogged or dirty burner ports or electrodes will not allow the burner to operate properly. OK Not working (must be cleaned) Check and clean the gas electrode.
Uneven flame	Improper burner cap installation a Burner cap is properly seated. b Burner cap is NOT properly seated. Check installation of burner head and cap. Burner ports clogged by food residue c Ports blocked by dirt d Flames uneven Hardened residue should be removed using a toothbrush.
Burner cap color change and lost shine	Scratching Do not use steel wool or abrasive cleansers to clean. Use of detergent or abrasive cleansers To remove burnt-on food, soak the burner heads in hot water for 20–30 minutes. (Do not use detergent) Shine is lost.
Knobs melt	Improper usage Do not leave door at stop position during Broil/Bake mode or right after cooking.
Oven or racks are stained after using aluminum foil	Aluminum foil has melted in the oven Never cover the oven bottom or cover an entire rack with materials such as aluminum foil. If the foil has already melted onto the oven, it will not affect the performance of the oven.
Flame or power is weak	Gas pressure may be weak Check with gas supplier first.
Surface is not level Oven is tipping	Range not leveled Check with installer first. Use carpenter’s level a to check level. Anti-tip device not installed correctly Approximately 0.65" (16.5 mm) Level both sides of range Screw must enter wood or concrete Anti-tip bracket Wall plate Check with installer first.
Oven shows error code (F9, F19) but cooktop burners are working.	The gas pressure regulator valve is closed. a Lever’s closed position Check that the regulator valve is in the open position. If the regulator valve is closed, rotate the lever to open the valve. b Lever’s closed position c Lever’s open position
Flames too big on converted cooktop (NP ~LP)	The installer missed part of the conversion. (Check 3 parts: regulator, cooktop valve, broil/bake valve.) Regulator Cooktop valve Broil/Bake valve Check with installer first. Refer to installation manual.
Flame is too small or too large	1. Variable gas pressure 2. Installer did not check Check with installer first.
Gas smell	Improper connection Flexible Connector Hookup Pressure regulator 1/2" Adapter 1/2" Adapter Gas Flow into Range Flex connector (6 ft. max.) Gas shut-off valve 1/2" Adapter 1/2" or 3/4" Gas pipe Check with installer first.

All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 (8 am - 9 pm EST, 365 days) and select the appropriate option from the menu, or visit our website at http://www.lg.com