Top > TROUBLESHOOTING > Before Calling for Service > Operation

Operation

The product does not power on.

Cause

Is the power plug disconnected?

Solution

Connect it to an outlet correctly.

Cause

Did the electricity get cut off?

Solution

Check the power to other products in the house.

A noise occurs and the fan speed is low.

Cause

Has dust accumulated in the pre-filter?

Solution

Clean the pre-filter.

Cause

Has dust accumulated in the filter?

Solution

Replace the filter.

Air purification is not done properly.

Cause

Is the indoor pollution severe?

Solution

Ventilate indoors before using the product.

Cause

Has dust accumulated in the pre-filter?

Solution

Clean the pre-filter.

Cause

Has dust accumulated in the filter?

Solution

Replace the filter.

Cause

Are you using it in a place that is too spacious or too open?

Solution

Use a product that suits the size of the room.
Avoid well-ventilated places such as doors, windows, etc.

Cause

Is there an obstacle nearby?

Solution

Remove any nearby obstacles before operating the product.

Cause

Is the product installed in a corner?

Solution

Move the product and reinstall it.

The overall air quality stays red.

Cause

Move the appliance to a different room and see if the color changes.

Solution

Clean the PM1.0 sensor.
Remove the power plug from the outlet and reconnect it one minute later.

Cause

A substance was sprayed near the product.

Solution

Do not use sprays near the product.

The buttons on the control panel do not work.

Cause

Is the lock icon displayed on the status panel?

Solution

Press and hold the Lock button for 3 seconds to disable the lock function.

The color of the filter status notification does not change to green.

Cause

Is the color of the filter status notification orange or red?

Solution

The filter status notification can be reset through the additional filter status notification reset function.
- Press and hold the Mode and Speed buttons on the control panel for 3 seconds.