Top > LIMITED WARRANTY > CANADA > THIS LIMITED WARRANTY DOES NOT COVER:

THIS LIMITED WARRANTY DOES NOT COVER:

  • Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring; or iii) correct unauthorized repairs or installations of the Product;

  • Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;

  • Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;

  • Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;

  • Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;

  • Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;

  • Damage or failure caused by incorrect electrical current, voltage or plumbing codes;

  • Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;

  • Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;

  • Damage or missing items to any display, open box, refurbished or discounted Product;

  • Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;

  • Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;

  • Increases in utility costs and additional utility expenses in any way associated with the Product;

  • Any noises associated with normal operation of the Product;

  • Replacement of light bulbs, filters, fuses or any other consumable parts;

  • Replacement of any part that was not originally included with the Product;

  • Costs associated with removal and/or reinstallation of the Product for repairs; and

  • Shelves, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.

  • Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.

Not Covered by this Limited Warranty

Problem

Possible Cause & Prevention

Cooktop crack

Cooktop crack caused by impact of object

  • A: Out of warranty

    • a Mechanical breakage

  • B: In warranty

    • b Primary crack c Secondary crack

  • DO NOT store heavy items above the cooktop surface as they could fall and damage it.

  • DO NOT scratch the cooktop or the cooktop could crack.

  • Clean the cooktop before and after using.

Note

  • Damage caused after delivery (Not covered by warranty)

Cooktop enamel chipping off

Improper usage

  • Do not hit enamel cooktop.

Pitting of the cooktop glass

If not removed immediately, sugary spillovers (such as preserves, ketchup, tomato sauce, jellies, fudge, candy, syrups, or chocolate) or melted plastic or foil can cause surface pitting of the cooktop. (Not covered by warranty)

  • Remove the molten material IMMEDIATELY with a metal razor scraper.

  • For safety, wear an oven mitt or hot pad while scraping the hot surface.

Oven or racks are stained after using aluminum foil

Aluminum foil has melted in the oven

  • Never cover the oven bottom or cover an entire rack with materials such as aluminum foil.

  • If the foil has already melted onto the oven, it will not affect the performance of the oven.

Surface is not level

Oven is tipping

Range not leveled

  • Check with installer first.

  • Use carpenter’s level a to check level.

Anti-tip device not installed correctly

  1. Approximately 0.65" (16.5 mm)

  2. Level both sides of range

  3. Screw must enter wood or concrete

  4. Anti-tip bracket

  5. Wall plate

  • Check with installer first.

All costs and expenses associated with the above excluded circumstances, listed under the heading, This Limited Warranty Does Not Cover, shall be borne by the consumer.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:

Call 1-888-542-2623 (8 am - 9 pm EST, 365 days) and select the appropriate option from the menu, or visit our website at http://www.lg.com