Use this feature to help you diagnose and solve problems with your appliance.
For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.Open the left and right compartments of the refrigerator.Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door.Press and hold the Bottom button for three seconds while continuing to hold your phone to the speaker.After you hear three beeps, release the Bottom button.Keep the phone in place until the tone transmission has finished. After the tones have stopped, the diagnosis will be displayed in the application.For best results, do not move the phone while the tones are being transmitted.