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Parts & Features

Doors will not close correctly or pop open.

Food packages are blocking the door open.

  • Rearrange food containers to clear the door and door shelves.

The doors were removed during product installation and not properly replaced.

  • Remove and replace the doors according to the Removing/Assembling Doors and Drawers section.

Refrigerator is not leveled properly.

  • See Leveling in the Installation section to level refrigerator.

Doors are difficult to open.

The gaskets are dirty or sticky.

  • Clean the gaskets and the surfaces that they touch. Rub a thin coat of appliance polish or kitchen wax on the gaskets after cleaning.

Door was recently closed.

  • When you open the door, warmer air enters the refrigerator. As the warm air cools, it can create a vacuum. If the door is hard to open, wait one minute to allow the air pressure to equalize, then see if it opens more easily.

Refrigerator wobbles or seems unstable

Leveling legs are not adjusted properly.

  • Refer to the Leveling section.

Floor is not level.

  • It may be necessary to add shims under the leveling legs or rollers to complete installation.

Lights do not work.

LED interior lighting failure.

  • The refrigerator compartment lamp is LED interior lighting, and service should be performed by a qualified technician.

Refrigerator has an unusual odor.

The Air Filter may need to be set or replaced.

  • Set the Fresh Air Filter setting. If the odor does not go away within 24 hours, the filter may need to be replaced. See the Reusing the Fresh Air Filter section for replacement instructions.

The interior of the refrigerator is covered with dust or soot.

The refrigerator is located near a fire source, such as a fireplace, chimney, or candle.

  • Make sure that the refrigerator is not located near a fire source, such as a fireplace, chimney or candle.