FAQs

Q:Does this dishwasher require a rinse aid to be used?A:Rinse aid is strongly recommended to enhance the drying performance of the dishwasher. If a rinse aid is not used, water may remain on the dishes and the tub. Rinse aid helps to ensure that the majority of the water has been sheeted off of the dishes at the end of the rinse and that the load is ready for the dry cycle.Q:What can be done if my dishes have a cloudy, white film on them after a wash?A:The cloudy film is usually caused by minerals in the water reacting with the dishwasher detergent. First, be certain not to use too much detergent. Refer to Adding Detergent to the Dispenser section for recommended detergent amounts. Add an extra rinse to the cycle. LG Dishwashers use less water than traditional dishwashers, so adding an extra rinse helps to rinse the film away. If the water supply is hard, it may be necessary to add a performance booster that addresses the hard water condition.Q:How do I remove white film on the tub?A:Measure 3 tbsp. (40 g) of citric acid powder and use it to fill the main detergent compartment. Run a Tub Clean (Downloaded: P1) cycle. Do not use detergent.Q:What steps can I take to improve drying results?A:Drying performance is directly affected by the amount of heat that remains in the tub after the heated rinse is performed. If your dishwasher is far away from your home’s hot water heater, it may be necessary to run the hot water tap in the sink before starting a wash cycle, to ensure that cool water is purged from the hot water lines. This will ensure your dishwasher has a consistent supply of hot water from start to finish. Using the High Temp. setting also aids in keeping the inner drum temperature and dishes hotter before drying begins.LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins. If a rinse aid is used and the performance still needs a boost, adjust the amount of rinse aid used. 2 is the default setting, but if necessary set the level to 3 so more rinse aid is used.Water tends to bead rather than sheet off plastic and nonstick surfaces, making them more difficult to dry. If washing plastic items in a Normal cycle, select the Dry Boost option for better drying results. The Dry Boost Low option is automatically added to the Normal cycle and the Dry Boost High option is automatically added to the Auto and Heavy cycles for better drying performance.Allow the dishwasher to completely finish the dry cycle before opening the door. If the door is opened in the middle of the dry cycle, the heat that is necessary for the hybrid dry system to work will escape. This will cause all of the dishes inside to remain wet once the cycle finishes.Q:What is the hybrid drying system?A:The dishwasher does not rely on a heating element for the drying process; instead, it relies on the heat that is retained by the dishes and the tub during the wash and rinse cycles to turn the moisture in the tub into humidity.After the dishwasher door is opened at the end of the cycle, warm and moist air in the dishwasher is then blown out by heat dry blower.Rinse aid is required to enhance the drying performance. If no rinse aid is used, water may remain on the dishes and the tub.Q:Why am I hearing a whistling sound from the dishwasher?A:It is important to determine the duration of the noise and when it happens (what part of the cycle). When water is drawn into the dishwasher, a whistling noise can be heard. This is normal. If the water pressure is too high, it will be louder, so it may be necessary to adjust the water valve to lower the pressure if the noise is too loud.Q:What kinds of dishes can be placed in the dishwasher?A:Ensure that the dishes you place in the dishwasher are dishwasher safe. Plastic dishware will not dry as effectively as glass and metal dishware. Plastic items do not retain heat as well as glass and metal dishware. Plastic cups and dishes may require some hand drying before being put away at the end of the cycle.Q:Can I run a drain only cycle?A:To drain standing water, press and hold START for three seconds until the cycle stops. Once the dishwasher finishes draining, the power turns off.Q:Why does my dishwasher continuously chime if I open the door during a cycle or right after the cycle has finished?A:This is normal. The dishwasher is letting you know that the interior temperatures of the unit are hot and to use caution when reaching inside. Once the unit has cooled down, the chiming will stop.Q:Can I add an extension to the drain hose?A:If a drain hose extension is required, use a 5/8" or 7/8" inside diameter, 2 ft ~ 3 ft. length hose and a coupler to connect the two hose ends.Q:An LED is blinking, the machine is chiming, and the dishwasher won't start. What is wrong with the dishwasher?A:This is a safety feature. The door must be closed within four seconds of pressing the START button. If the door is not closed within four seconds, an LED flashes, and the dishwasher does not operate. To start the dishwasher, open the door and either close the door and press START (front controls) or press START and close the door within four seconds (top controls).Q:Should I pre-rinse dishes before loading them?A:No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto cycles. The dishwasher washes dishes clean without pre-rinsing.

User Support Videos

For further assistance, there are videos and tutorials available through the LG.com website.On the www.lg.com home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials.Select a product category and then pick a topic or search a keyword.Scan this QR code to quickly access the video search page on the LG website.

Error Messages

IEWater inlet problem.Check for a clogged, kinked or frozen water inlet hose.Check water supply.OEDrainage Problem.Check for a clogged, kinked or frozen water drain hose.Air gap or disposal is clogged.Clean air gap or disposal.Filters are clogged.Clean filters.bEOversudsing caused by improper detergent, such as liquid dish soap.Do not use hand dishwashing liquids. Only use detergents which are designed for use in automatic dishwashers.A bE error can appear if dishes soiled with a lot of foamy food, such as whipped cream, are loaded in the appliance. To clear the error, turn the appliance off and start a new cycle.To remove detergent residue in the tub, pour approximately 4 oz ~ 8 oz (100 ml ~ 200 ml) of milk into a shallow bowl, place it in the upper rack and then run the appliance on the Auto cycle.Failure to level dishwasher.Make sure that the appliance is properly leveled.AEWater leakageTurn off the water supply to the dishwasher and call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) or 1-888-542-2623 (Canada).The dishwasher makes an alert sound for 10 seconds, and runs the drain pump intermittently. If power is turned off to the machine, the machine powers back on automatically until the AE error is resolved.FEExcessive Water supplied.Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).HEHeater circuit failure.Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).tEWater temperature sensor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).F3s Heated air temperature sensor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).LEWash motor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).F31Heat air dry fan motor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).NEVario motor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).F37Auto Open Dry motor errorPlease call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1-888-542-2623 (Canada).P1, Pz, P3, P4, Ps, P6, P7,P8,PG,P1OThe Downloaded cycle is selected.This is not an error code. This code indicates the current Downloaded cycle.N:#, U:#, d:#, t#(# is a number.)Test mode is selected.This is not an error code. This code is used when testing the dishwasher. Power the unit off and on and the code will disappear.LO, L1, Lz, L3, L4 Rinse aid level setting mode is selected.This is not an error code. This code indicates the current rinse aid level. For more information, refer to the Adding Cleaning Products section.CLControl Lock is activated.This is not an error code. This code indicates that Control Lock is on. To turn Control Lock on or off, press and hold Dry Boost and Delay Start simultaneously for 3 seconds.

Operation

Dishwasher will not operate.START button is not pressed.Press the START button.Door is not completely closed.Make sure that the door is completely closed and latched.Power supply or power supply line is not connected.Connect the power supply or power supply line properly.Fuse is blown or circuit breaker tripped.Replace the fuse or reset the circuit breaker.Dishwasher operates too long.Dishwasher is connected to cold water.Check the water supply connection or water heater setting. (Heating cold water takes longer.)Water remains in tub after completion of cycle.Drain hose is kinked or clogged.Adjust hose or clear blockage.NoiseSome level of noise is normal during operation.Detergent cover opening.Drain pump at the beginning of drain cycle.The dishwasher is not level.Adjust leveling feet.Nozzle arm knocking against dishes.Reposition the dishes.Water pressure is too high.Adjust water pressure.Is the amount of cutlery in the cutlery basket or cutlery rack small?There is no problem with the product due to noise generated by the small amount of tableware, so use it with confidence.Lights do not illuminate.Power is not connected.Connect power supply.Spray arms do not rotate smoothly.Holes of spray arms are blocked by food particles.Clean the holes of spray arms.Upper rack is crooked.Rack is poorly adjusted.See the Height Adjustable Upper Rack section.Dishwasher continuously chimes when the door is opened, during or right after a cycle has completed.This is a safety measure. Contact with escaping steam or the hot contents of the dishwasher could result in injury.Close the door until the dishwasher and dishes have cooled down. The chiming will stop if the door is closed or the interior temperature has cooled.Door does not close completely. (For models with cutlery rack)Cutlery rack is not properly loaded. Push the door handle to close the door properly until it clicks.The control panel doesn’t work while the dishwasher is running.All buttons on the control panel are disabled during the cycle to prevent the settings from being changed inadvertently.Wait for the cycle to finish before operating the control panel.Dishwasher did not finish cycle.Door was opened during cycle.If the door is opened during a cycle, the START key must be pressed within 4 minutes or the machine turns off and all settings are lost.Leaking in front of applianceDishwasher not leveled properly.Verify the appliance is level from side to side and from front to back. See leveling instructions in the Installation section.Wrong detergent used.If excessive sudsing is causing the leak, allow the foam to subside for 24 hours then clean the inside of the tub with milk.Drops of water forming under the sink shelf.Is there moisture accumulation under the countertop?During the automatic door opening function, high temperature steam will be emitted from the tub and will condense on the surfaces directly above the washer.Condensation that has formed under the countertop naturally evaporates and disappears after a certain period of time.However, if the countertop is made of wood or MDF, then aluminum tape must be attached to its underside at the location of the dishwasher to prevent the wood from swelling and long term damage such as rot.

Performance

OdorThe previous cycle was stopped before completion and residual water remains in the dishwasher.Turn on the power, run the Cancel cycle option to remove the residual water, then run the 1 Hour cycle using detergent but with the dishwasher empty.There is food in the bottom of the appliance or in the filter.Clean the filter and the interior according to the Maintenance section of the owner’s manual.Unwashed dishes are left in the appliance for a long time.Run a cycle with one cup of white vinegar in a dishwasher safe glass or bowl placed on the upper rack. (Vinegar is an acid, and with constant use it could damage your appliance.)After cleaning, the appliance smells like detergent.This is normal.Food soil remains on dishes.Improper cycle selection.Select correct cycle based on soil level and type of dishware being washed.Water temperature is too low.Check water supply connection or water heater setting.Dishwashing detergent was not used.Use recommended detergent.Low inlet water pressure.Water pressure should be between 20 and 80 psi.Water jet holes on spray arms blocked.Clean the spray arms.Improper loading of dishes.Make sure dishes do not block spray arm rotation or interfere with detergent dispenser.Filters are clogged.Clean filters.Cloudiness on glassware.Combination of excessive detergent and hard water.Use less detergent and use a rinse aid to minimize the problem.Black or gray marks on dishes.Aluminum items rubbing dishes during cycle.Reposition the dishes.Yellow or brown film on inside surfaces of dishwasher.Coffee or tea stains.Eliminate the stain by using a stain removal product.Spots and filming on dishes.Low water temperature.Water supply should be at least 120 °F for best wash performance.Overloading.Do not overload the dishwasher.Improper loading.See the Operation section.Insufficient water pressure.Water pressure should be between 20 and 80 psi.Insufficient detergent.Add the recommended amount of detergent. See the Operation section.Rinse aid dispenser is empty.Refill rinse aid dispenser.Hard water buildup in the tub.Remove all dishes, silverware and silverware holder from dishwasher. Only racks should remain in tub. For best results, use citric acid powder (can be found in canning sections of most grocery stores or online). Measure 3 tablespoons (40 g) of citric acid powder. Fill main wash compartment with measured powder. If you cannot find citric acid powder, pour approximately one cup (200 ml - 300 ml) of white vinegar into shallow bowl and place in upper rack. Run Tub Clean (Downloaded: P1) cycle. Do not use detergent.Dishes don’t dry.Rinse aid dispenser empty.Check and refill the rinse aid dispenser if empty.Auto Open Dry is off.The Auto Open Dry feature can be turned on using the Option Setting Mode. Refer to Using the Option Setting Mode.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters (A-Z) and numbers (0-9). Do not use special characters.The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.