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Operation

The appliance does not operate.

Cause

The power plug in unplugged from the outlet.

Solution

  • Plug it into the outlet properly.

There is odor, but the air quality light doesn’t change.

Cause

Is the air quality light red or orange?

Solution

  • The color of the overall air quality light is determined by the worst level sensed, whether that is a PM concentration or odor. The PM concentration level may be worse than the odor level.

  • The odor (gas) sensor is designed to detect harmful gases. Strong food odors may not register as harmful, but the Deodorization filter will minimize them.

The air quality light stays red.

Cause

Move the appliance to a different room and see if the color changes.

Solution

  • If the odor level is beyond the capacity of the product to dispel, the light may not change.

  • Clean the sensor area.

  • Remove the power plug from the outlet and reconnect it one minute later.

Cause

A substance was sprayed near the product.

Solution

  • Do not use sprays near the product.

The buttons on the control panel do not work.

Cause

Is the lock icon displayed on the display panel?

Solution

  • Press and hold the Swing button for 3 seconds to disable the lock function.

The PM concentration doesn’t change.

Cause

There is a foreign substance on the sensor.

Solution

  • Clean the PM1.0 sensor.

Cause

The product is used in an enclosed space.

Solution

  • In an enclosed space without frequent air exchange, the air quality may stay the same.

The PM concentration stays high.

Cause

The product is located in an area with frequent airflow from the outside.

Solution

  • In an environment where outside air is supplied continuously, the PM concentration may remain high.

The color of the overall air quality light does not match the PM concentration value.

Cause

The overall air quality light may be reflecting the odor level.

Solution

  • The overall air quality is based on both the PM concentration and the odor level, and its color is determined by which is worse.

  • If the PM concentration is low and the odor level is high, the overall air quality light will reflect the odor level.

The color of the filter status notification does not change to green.

Cause

Is the color of the filter status notification orange or red?

Solution

  • The filter status notification can be reset through the filter status notification reset function.

    • Press and hold the Mode and Speed buttons on the control panel for 3 seconds.