Error Messages

Fill Water icon is blinking.Water supply tank is empty or tank is missing.Fill the water supply tank and reinstall it.Empty Water icon is blinking.Water drain tank is full or tank is missing.Empty the water drain tank and reinstall it.dE error message shows on the display.Door is not completely closed.Check that items are completely inside the cabinet and that the door is tightly closed.AE, LE, LEz, E1, E4, tE1, tEz, tE3 or tEs error message shows on the display. System error.Unplug the appliance and call for service.

Operation

The appliance won’t operate.Control panel has powered off due to inactivity.This is normal. Touch the Power button to turn the appliance on.Cord is unplugged.Make sure cord is plugged securely into a working outlet.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit.Appliance is not connected to 220 V socket.Make sure the cord is plugged into a grounded socket rated for this appliance.The programme won’t start.Start/Pause was not touched after the programme was set.Touch Start.Programme is producing steam.There may be a period of inactivity while steam is produced.Control panel is locked.Disable the Control Lock function and touch Start.Smoke comes out when the door is opened.Door is opened during operation.It is normal for steam or hot air to escape if the door is opened during operation.Full water supply tank is empty after just one use.Appliance is being used for the first time.A larger amount of water is needed the first time the appliance is used to fill the empty reservoir.Appliance makes a loud vibrating noise on startup.Moving hanger is balancing load before operation.This is normal at the beginning of the programme. If the noise increases or continues for a long time, call for service.Styling times are taking longer than estimated.Clothes were extremely wet when loaded.Styling times may be longer for very wet or bulky clothing. Dry damp clothes before putting them in the appliance. The appliance stops automatically when clothes are dry.Appliance is moving from left to right while operating.Floor under appliance is not level or is not sturdy enough to support the weight of the appliance without flexing.Install the appliance where the floor is level and sturdy. Compensate for any slight unevenness in the floor with the levelling legs.Sound of motor whirring.Compressor is running during styling.This is normal.Sound of water running, boiling, or hissing.Steam is being generated and sprayed onto clothes.This is normal.Steam or hot air leaks out when the door is closed.An item is caught in the door, keeping it slightly open.Make sure all items are completely inside the cabinet and nothing is caught in the door, blocking it from closing completely.Control panel won’t respond.Control panel or button has dirt on it.Dirt or foreign objects on the control panel will interfere with the operation of the buttons. Clean the control panel.Control panel is locked.Disable the locking of the control panel.

Performance

Clothes are wet at the end of the programme.Filter is clogged or grill is upside down.Clean the lint filter. Insert the grill with the holes on the right side.Door gasket is damaged.If the rubber door gasket is damaged, it leaves a gap in the door seal, affecting performance of the appliance. Call for service.Clothes are caught in door.Make sure all items are completely in the cabinet and not stuck in the door, blocking it from closing completely. Run the programme again.Odour is not removed at end of programme.Clothes were stored for a long period of time or are stained with a strong-smelling substance.Odours can be particularly difficult to remove from clothes that have been stored for long periods or have strong-smelling, oily stains. Wash the clothes first, before using the appliance.Wrinkles are not reduced at end of programme.Clothes were stored for a long period of time.Wrinkles may be very difficult to reduce if set for a long time, especially in cotton and linen fabrics. Iron clothes that have been stored for a long period of time before treating them with the appliance, to reduce wrinkles more effectively.Clothes have an unpleasant odour at end of programme.Appliance has not been used for a long time or water tanks and filters have not been cleaned.Check for dirt or foreign objects in the water supply and water drain tanks. Clean the filters and water tanks.Functions are not operating properly.Detergent or fabric softener put in water supply tank.Do not use anything but clean water in the water supply tank.Wrinkles at back of neck after programme.Item too large for hanger or fabric too delicate.Use the right size hanger for the item so the fabric won’t bunch up and cause wrinkles. Some fabrics are delicate and will bunch around the hanger no matter what you do. Use the shelf for lingerie and other delicate items.Creases are gone from pants after programme.Pants were hung on the moving hanger, not in the pants press.Hang pants in the pants press to maintain creases at edge of pants legs.Clothing has water spots after programme, colour has faded or run.Fabric is not washable, or is not colourfast.Check fabric care labels before treating items.

Wi-Fi

Your home appliance and smartphone is not connected to the Wi-Fi network.The password for the Wi-Fi that you are trying to connect to is incorrect.Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.Mobile data for your smartphone is turned on.Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters (A-Z) and numbers (0-9). Do not use special characters.The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The distance between the appliance and the router is too far.If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.