Error Messages

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If this appliance does not function properly or does not function at all, check the following before you call LG Electronics service centre.dEDOOR ERRORThe door is not closed properly.Close the door completely. If the error code is still displayed, call for service.The door is opened while the washing machine is operating.Press Inicio/Pausa (START/PAUSE) to cancel the door error. Press Inicio/Pausa (START/PAUSE) again to start the washing programme.dLDOOR LOCK ERRORDoor is not locked properly.Check nothing is caught under the door, including shipping materials or clothing.Close the door completely. If the error code is still displayed, call for service.drDRAIN FEATUREThe appliance is paused during a cycle for a few minutes.The cycle will be cancelled and any water remaining in the drum will be drained.1EINLET ERRORWater supply tap(s) are not completely open.Fully open tap.Water supply hose(s) are kinked, pinched, or crushed.Straighten or reinstall the water supply hose(s).The filter of the supply hose(s) are clogged.Check and clean the filter of the supply hose(s).Water supply pressure to tap or house is too low or too high.Contact a plumber to have the water pressure checked or restored to the operating requirements.Water supply is connected with leak limiting hose(s).Do not use leak limiting hose(s).LE1FOREIGN OBJECTS ERRORForeign objects, such as coins, pins, clips, etc.,are caught between the pulsator and the inner drum.Turn off the appliance and then press the POWER button. Turn the knob to select Sólo Centrifugado (Spin Only) cycle and press the Inicio/Pausa (START/PAUSE) button. When the spin is complete, remove the clothes and then find and remove any objects caught in the pulsator gap.OEWATER OUTLET ERRORDrain hose is kinked, pinched, or clogged.Clean and straighten the drain hose.Drain discharge is more than 1.2 m above the bottom of the appliance.Adjust the hose or reconfigure the drain pipe. Maximum drain height is 1.2 m.UEUNBALANCE ERRORRebalancing operation is not successful.The automatic attempt to rebalance the laundry was not successful. The cycle has been paused to allow the laundry to be manually adjusted.The load is too small.Add more items to allow the appliance to balance the laundry.Heavy items are mixed with lighter items.Wash items of somewhat similar weight.The load is out of balance.Manually redistribute the laundry if laundry have become tangled.tETEMPERATURE SENSOR ERRORControl error.Unplug the appliance and wait 60 seconds. Reconnect power and try again.If the error code is still displayed, call for service.FEOVERFLOW ERRORWater overfills due to the faulty water valve.Close the water taps, unplug the appliance, and call for service.PEPRESSURE SENSOR ERRORThe water level sensor is not working correctly.Close the water taps, unplug the appliance, and call for service.LEMOTOR LOCKED ERRORA motor error has occurred.Allow the appliance to stand for 30 minutes and then restart the cycle.If the error code is still displayed, call for service.AECLUTCH ERRORClutch error.Unplug the appliance and call for service.tcLTUB CLEAN ALARMThe programme has run more than 30 times.Run the Tub Clean function.E3DRAIN MOTOR ERRORA motor error has occurred.Unplug the appliance and call for service.CLCHILD LOCK FUNCTION CL is not an error. This prevents children from changing cycles or operating the appliance.Turn off the Bloqueo Infantil (Child Lock) function in the control panel.PsSUPPLY VOLTAGE ERROR Supply voltage is not correct.Unplug the appliance and call for service.

Noises

Rattling and clanking noiseForeign objects, such as keys, coins, or safety pins may be in the drum.Stop the appliance, check the drum for foreign objects. If noise continues after the appliance is restarted, call for service.Thumping soundHeavy laundry may produce a thumping sound. This is usually normal.If the sound continues, the appliance is probably out of balance. Stop and redistribute the laundry.The laundry may be out of balance.Pause the cycle and redistribute the laundry after the door unlocks.Vibrating noisePackaging materials are not removed.Remove packing materials.The laundry may be unevenly distributed in the drum.Pause the cycle and redistribute the laundry after the door unlocks.Not all levelling feet are resting firmly and evenly on the floor.See the section Levelling the Appliance to adjust and level the feet.Floor is not rigid enough.Check if the floor is solid and does not flex. See the section Installation Place Requirements to select the proper location.

Operation

Appliance will not operate.Control panel has powered off due to inactivity.This is normal. Press the POWER button to turn on the appliance.Appliance is unplugged.Make sure that the cord is plugged securely into a working outlet.Water supply is turned off.Turn on the water supply tap completely.Controls are not set properly.Make sure the cycle is correctly set. Close the door and press the Inicio/Pausa (START/PAUSE) button.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the cycle where it stopped once power is restored.Control needs to be reset.Press the POWER button, then reselect the desired programme and press the Inicio/Pausa (START/PAUSE) button.Inicio/Pausa (START/PAUSE) was not pressed after a cycle was set.Press the POWER button, then reselect the desired cycle and press the Inicio/Pausa (START/PAUSE) button. If the Inicio/Pausa (START/PAUSE) button is not pressed within a certain time, the appliance will be turned off.Extremely low water pressure.Check another tap in the house to make sure that household water pressure is adequate.Appliance is too cold.If the appliance has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the POWER button.Appliance is heating the water or making steam. (some models only)The drum in the appliance may stop operating temporarily during certain cycles, while water is safely heated to a set temperature.Detergent is not dispensed completely or not dispensed at all.Too much detergent is used.Follow the guidelines provided by the detergent manufacturer.Water leakingWater inlet hose connection is loose at tap or appliance.Check hoses for leaks, cracks and splits.Tighten hose connections.House drain pipes are clogged.The appliance pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain. Contact a plumber to repair drain pipe.Drain hose has come out of drain or is not inserted far enough.Tie drain hose to supply hose or standpipe to prevent it from coming out during drain. For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 2.5 - 5 cm past the flange.A large item such as a pillow or blanket is above the top of the drum.Stop the appliance and check the item. Make sure the item does not crest above the top edge of the drum.Appliance is not filling properly.Filter is clogged.Make sure the inlet filters on the fill valves are not clogged.Supply hoses may be kinked.Check that supply hoses are not kinked or clogged.Insufficient water supply.Make sure that both hot and cold water taps are turned on all the way.Hot and cold supply hoses are reversed.Check supply hose connections.Appliance will not drain water.Drain hose is kinked.Ensure that the drain hose is not kinked.Drain is located higher than 1.2 m above the floor.Make sure that the drain hose is no higher than 1.2 m above the bottom of the appliance.Cycle time is longer than usual.The load is too small.Add more items to allow the appliance to balance the laundry.Heavy items are mixed with lighter items.Always try to wash items of somewhat similar weight to allow the appliance to evenly distribute the weight of the laundry for spinning.The load is out of balance.Manually redistribute the laundry if laundry have become tangled.

Performance

Poor stain removalProper options are not selected.Heavier soils and tougher stains may require extra cleaning power. Select the Remojo (Soak) option to boost the cleaning power of the selected cycle.Previously set stains.Items that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pretreating to aid in stain removal.StainingBleach or softener dispensed too soon.Dispenser compartment is overfilled causing bleach or softener to dispense immediately. ALWAYS measure bleach to prevent overfilling.Close the dispenser drawer gently.Bleach or softener was added directly to the laundry in the drum.Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle.Clothes were not properly sorted.Always wash dark colours separately from light colours and whites to prevent discolouration.Never wash heavily soiled items with lightly soiled items.WrinklingAppliance is not unloaded promptly.Always remove items from the appliance as soon as the cycle is complete.Appliance is overloaded.The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily.Hot and cold water supply hoses are reversed.Hot water rinse can set wrinkles in clothes. Check the supply hose connections.Musty or mildewy odour in the applianceInside of drum was not cleaned properly.Run the Tub Clean function regularly.

Wi-Fi

Your home appliance and smartphone are not connected to the Wi-Fi network.The password for the Wi-Fi that you are trying to connect to is incorrect.Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ.Mobile data for your smartphone is turned on.Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The distance between the appliance and the router is too far.If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance.