Smart Diagnosis

This feature is only available on models with the c or d icon.

Use this function if you need an accurate diagnosis by our customer information centre when the appliance malfunctions or fails.

Note

For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
The feature may be subject to change without prior notice and may have a different form depending on where you are located.

Contains Topics: Using Audible Diagnosis to Diagnose Issues
Hold the mouthpiece of your phone over the Smart Diagnosis logo. Do not touch any other buttons.Press and hold the STOP/Clear button for 8 seconds until 5 appears in the display. After you hear three beeps, release the STOP/Clear button.Keep the phone in place until the tone transmission has finished. The display will count down the time. Once the countdown is over and the tones have stopped, the diagnosis will be displayed in the application.For best results, do not move the phone while the tones are being transmitted.