Cooking

Arcing or SparkingCookware is not microwave safe.When in doubt, test cookware before use.Do not operate oven while empty.Place the food in the oven.Unevenly Cooked Foods, Overcooked Foods, Undercooked Foods, Improper DefrostingCarefully monitor the food in the microwave oven while it is cooking.See the Cooking Tips in the Operating the Upper Microwave Oven section.If the display shows a time counting down but the oven is not cooking.The oven door is not closed.Check that the oven door is firmly closed.Oven will not workPlug on appliance is not completely inserted in the electrical outlet.Make sure electrical plug is plugged into a live, properly grounded outlet.A fuse in your home may be blown or the circuit breaker tripped.Replace the fuse or reset the circuit breaker.Oven controls improperly set.See the OPERATION chapter.Oven too hot.Allow the oven to cool to below locking temperature.Steam is exhausted through the oven vent.Cooking foods with high moisture produces steam.This is normal.Appliance does not operate.Cord is not plugged in correctly.Make sure cord is plugged correctly into outlet. Check circuit breakers.Service wiring is not complete.Contact your electrician for assistance.Power outage.Check house lights to be sure. Call your local electric company for service.Oven smokes excessively during broiling.Control not set properly.Follow instructions under Changing Settings.Meat too close to the element.Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for searing.Meat not properly prepared.Remove excess fat from meat. Cut remaining fatty edges to prevent curling.Insert on broiler pan wrong side up and grease not draining.Always place the grid on the broiler pan with ribs up and slots down to allow grease to drip into the pan.Grease has built up on oven surfaces. Old grease or food spatters cause excessive smoking.Regular cleaning is necessary when broiling frequently.Food does not bake or roast properlyOven controls improperly set.See the OPERATION chapter.Rack position is incorrect or the rack is not level.See the OPERATION chapter.Incorrect cookware or cookware of improper size being used.See the OPERATION chapter.Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.See the OPERATION chapter.In some areas the power voltage may be low.Preheat the broil element for 5-7 minutes.See the OPERATION chapter.Oven sensor needs to be adjusted.See the OPERATION chapter.Food does not broil properlyOven controls improperly set.Make sure you select the Broil mode properly.Improper rack position being used.See the Broiling Guide.Cookware not suited for broiling.Use broiling pan and grid.Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.See the OPERATION chapter.In some areas the power voltage may be low.Preheat the broil element for 5-7 minutes. See the Broiling Guide.Oven temperature too hot or too coldOven sensor needs to be adjusted.See the OPERATION chapter.Excessive smoking during a Self Clean cycle (On some models)Excessive soil.Turn off the Self Clean function. Open the windows to rid the room of smoke. Wait until the Self Clean mode is cancelled. Wipe up the excess soil and reset the clean.Burning or oily odor emitting from the ventThis is normal in a new oven.This will disappear in time. To speed the process, set a Self Clean cycle for a minimum of 3 hours. See the Self Clean section.Moisture collects on oven window or steam comes from oven ventThis happens when cooking foods high in moisture.This is normal.Excessive moisture was used when cleaning the window.Do not use excessive moisture when cleaning the window.Oven will not steam cook (On some models)Improper assemblyMake sure to slide the tank into the slot until it clicks into place.The drain in the steam feeder tank may be clogged with hard water scale.If this happens, the descaling function must be run before the steam function can be used.Water pools in the bottom of the oven during or after steam cooking (On some models)During steam cooking, the water in the steam feeder tank is transferred to the bottom of the oven.It is normal for water to fill the bottom of the oven during or after the Steam mode.If the water leaves mineral deposits on the oven bottom, remove the deposits with a cloth or sponge soaked in vinegar.White residue appears on the oven bottom after steam cooking (On some models)Using hard water in the steam feeder tank can result in hard water scale on the oven bottom.To remove mineral deposits that remain on the oven bottom, use a cloth or sponge soaked in vinegar or a weak citric acid solution.The sous vide module beeps during operation (On some models)This alert sounds when the sous vide module is operated without water in the steam feeder tank.Fill the steam feeder tank to the recommended level before using

Parts & Features

Oven control beeps and displays any F code error.Electronic control has detected a fault condition.Turn off the oven function you are using to clear the display and stop beeping. Reprogram oven. If fault recurs, record fault number and call for service.[Case 1 ]Code: F-9Cause: Oven not heating (upper oven)[Case 2 ]Code: F-19Cause: Oven not heating (lower oven)k is on in the display when you want to cookThe oven door is locked because the temperature inside the oven has not dropped below the locking temperature.Press the STOP button. Allow the oven to cool.Oven light does not work.It is time to replace the bulb or the bulb is loose.Replace or tighten bulb. See "Changing the Oven Light" section in this Owner’s Manual.Cooling fan continues to run after oven is turned off.The fan turns off automatically when the electronic components have cooled sufficiently.This is normal.Oven will not Self Clean.The oven temperature is too high to set a Self Clean operation.Allow the appliance to cool and reset the controls.Oven controls improperly set.See the Self Clean section.A Self Clean cycle cannot be started if oven door is open.Close the oven door.Oven door does not open after a Self Clean cycleOven is too hot.Allow the oven to cool below locking temperature.The control and door may be locked.Allow about one hour for the oven to cool after the completion of a Self Clean cycle. The door can be opened when the lock k is no longer displayed.The oven is not clean after a Self Clean cycleOven controls not properly set.See the Self Clean section.Oven was heavily soiled.Clean up heavy spillovers before starting the clean cycle. Heavily soiled ovens may need to Self Clean again or for a longer period of time.Convection fan stops (On some models)Convection fan stops during a convection bake cycle. This allows for more even heating during the cycle.This is not a failure of the range and should be considered normal operation.Displayed time is flashing (On some models)This means that the product has just been plugged in, or that it has experienced a power interruption.Press the Clock key and reset the time, or press any key to stop the flashing.Oven racks are difficult to slide (On some models)The shiny, silver-colored racks were cleaned in a Self Clean cycle.Apply a small amount of vegetable oil to a paper towel and wipe the edges of the oven racks with the paper towel.

Noises

“Crackling” or “popping” soundThis is the sound of the metal heating and cooling during both the cooking and Self Clean functions.This is normal.Fan noiseA convection fan may automatically turn on and off.This is normal.

Wi-Fi

Trouble connecting appliance and smartphone to Wi-Fi networkThe password for the Wi-Fi network was entered incorrectly.Delete your home Wi-Fi network and begin the connection process again.Mobile data for your smartphone is turned on.Turn off the Mobile data on your smartphone before connecting the appliance.The wireless network name (SSID) is set incorrectly.The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.)The router frequency is not 2.4 GHz.Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your Internet service provider or the router manufacturer.The appliance and the router are too far apart.If the appliance is too far from the router, the signal may be weak and the connection may not be configured correctly. Move the router closer to the appliance or purchase and install a Wi-Fi repeater.During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones).Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name.If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password. For example, if the network name appears as LGE_Appliance_8b92, then you would enter 8b928b92 as your password. In this instance, the password is case sensitive and the last 4 characters are unique to your appliance.