Arcing or Sparking
Cookware is not microwave safe.
When in doubt, test cookware before use.
Do not operate oven while empty.
Place the food in the oven.
Unevenly Cooked Foods, Overcooked Foods, Undercooked Foods, Improper Defrosting
Carefully monitor the food in the microwave oven while it is cooking.
See the Cooking Tips in the Operating the Upper Microwave Oven section.
If the display shows a time counting down but the oven is not cooking.
The oven door is not closed.
Check that the oven door is firmly closed.
Oven will not work
Plug on appliance is not completely inserted in the electrical outlet.
Make sure electrical plug is plugged into a live, properly grounded outlet.
A fuse in your home may be blown or the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
See the OPERATION chapter.
Oven too hot.
Allow the oven to cool to below locking temperature.
Steam is exhausted through the oven vent.
Cooking foods with high moisture produces steam.
This is normal.
Appliance does not operate.
Cord is not plugged in correctly.
Make sure cord is plugged correctly into outlet. Check circuit breakers.
Service wiring is not complete.
Contact your electrician for assistance.
Power outage.
Check house lights to be sure. Call your local electric company for service.
Oven smokes excessively during broiling.
Control not set properly.
Follow instructions under Changing Settings.
Meat too close to the element.
Reposition the rack to provide proper clearance between the meat and the element. Preheat broil element for searing.
Meat not properly prepared.
Remove excess fat from meat. Cut remaining fatty edges to prevent curling.
Insert on broiler pan wrong side up and grease not draining.
Always place the grid on the broiler pan with ribs up and slots down to allow grease to drip into the pan.
Grease has built up on oven surfaces. Old grease or food spatters cause excessive smoking.
Regular cleaning is necessary when broiling frequently.
Food does not bake or roast properly
Oven controls improperly set.
See the OPERATION chapter.
Rack position is incorrect or the rack is not level.
See the OPERATION chapter.
Incorrect cookware or cookware of improper size being used.
See the OPERATION chapter.
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.
See the OPERATION chapter.
In some areas the power voltage may be low.
Preheat the broil element for 5-7 minutes.
See the OPERATION chapter.
Oven sensor needs to be adjusted.
See the OPERATION chapter.
Food does not broil properly
Oven controls improperly set.
Make sure you select the Broil mode properly.
Improper rack position being used.
See the Broiling Guide.
Cookware not suited for broiling.
Use broiling pan and grid.
Aluminum foil used on the broiling pan and grid has not been fitted properly and slit as recommended.
See the OPERATION chapter.
In some areas the power voltage may be low.
Preheat the broil element for 5-7 minutes. See the Broiling Guide.
Oven temperature too hot or too cold
Oven sensor needs to be adjusted.
See the OPERATION chapter.
Excessive smoking during a Self Clean cycle (On some models)
Excessive soil.
Turn off the Self Clean function. Open the windows to rid the room of smoke. Wait until the Self Clean mode is cancelled. Wipe up the excess soil and reset the clean.
Burning or oily odor emitting from the vent
This is normal in a new oven.
This will disappear in time. To speed the process, set a Self Clean cycle for a minimum of 3 hours. See the Self Clean section.
Moisture collects on oven window or steam comes from oven vent
This happens when cooking foods high in moisture.
This is normal.
Excessive moisture was used when cleaning the window.
Do not use excessive moisture when cleaning the window.
Oven will not steam cook (On some models)
Improper assembly
Make sure to slide the tank into the slot until it clicks into place.
The drain in the steam feeder tank may be clogged with hard water scale.
If this happens, the descaling function must be run before the steam function can be used.
Water pools in the bottom of the oven during or after steam cooking (On some models)
During steam cooking, the water in the steam feeder tank is transferred to the bottom of the oven.
It is normal for water to fill the bottom of the oven during or after the Steam mode.
If the water leaves mineral deposits on the oven bottom, remove the deposits with a cloth or sponge soaked in vinegar.
White residue appears on the oven bottom after steam cooking (On some models)
Using hard water in the steam feeder tank can result in hard water scale on the oven bottom.
To remove mineral deposits that remain on the oven bottom, use a cloth or sponge soaked in vinegar or a weak citric acid solution.
The sous vide module beeps during operation (On some models)
This alert sounds when the sous vide module is operated without water in the steam feeder tank.
Fill the steam feeder tank to the recommended level before using