Water Leaking
Hoses are not connected correctly.
Check hoses and connectors for leaks, cracks, and splits.
Check and tighten hose connections.
House drain pipes are clogged.
The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.
Contact a plumber to repair drain pipe.
Drain hose has come out of the drain connector or is not inserted far enough.
Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.
For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.
A large item such as a pillow or blanket is above the top of the tub.
Use the BULKY/BEDDING cycle for large or bulky items. Use extra care and never wash more than half a load of items that float, such as pillows.
Stop the washer and check the load. Make sure that the load does not crest above the top edge of the tub.
Oversudsing of detergent
Oversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.
Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.
Never use more than the maximum amount recommended by the detergent manufacturer.
Excessive sudsing
Too much detergent or incorrect detergent
HE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.
For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.
Washer will not turn on.
Power cord is not properly plugged in.
Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.
House fuse is blown, circuit breaker has tripped, or power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified election.
Wash cycle time is longer than usual.
The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.
This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.
Incomplete or no dispensing of detergent
Detergent compartments clogged from incorrect filling.
Make sure that detergent and additives are put into the correct dispenser compartments.
For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.
Too much detergent used.
Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.
Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.
Insufficient water supply
Make sure that both hot and cold water faucets are turned on all the way.
Normal residue
It is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.
Washer will not operate.
Control panel has powered off due to inactivity.
This is normal. Press the Power button to turn on the washer.
Washer is unplugged.
Make sure that the power cord is plugged securely into an electrical outlet.
Water supply is turned off.
Turn both hot and cold faucets fully on.
Controls are not set properly.
Make sure that the cycle was set correctly, close the lid and press the Start/Pause button to start the wash cycle.
Lid is open.
Close the lid and make sure that nothing is caught under the lid preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.
Start/Pause button was not pressed after the cycle was set.
Press the Power button then reselect the desired cycle and press the Start/Pause button. If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.)
Extremely low water pressure.
Check another faucet in the house to make sure that household water pressure is adequate.
Washer is too cold.
If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.
Washer is not filling properly.
Filter is clogged.
Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.
Inlet hoses may be kinked.
Check that inlet hoses are not kinked or clogged.
Energy efficiency
This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for conventional washer.
Insufficient water supply
Make sure that both hot and cold water faucets are turned on all the way.
Washer lid is open.
Close the lid and make sure that nothing is caught under the lid preventing it from closing completely.
Water level is too low.
The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.
Water in the washer does not drain or drains slowly.
Drain hose is kinked, pinched, or clogged.
Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.
The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.
Move the end of the drain hose so that it is lower than 96 inches (2.4 m).
Bleach does not dispense.
Bleach dispenser cover is not properly installed (on some models).
Make sure that the bleach cover is properly installed and snapped into place before the beginning of the cycle.
Bleach dispenser is dirty or clogged.
Lift out the bleach dispenser cover (if present) and clean out the reservoir. Lint and other foreign debris that are collected inside the dispenser may prevent proper dispensing of the bleach.
Premature dispensing of bleach
Bleach dispenser filled for future load.
You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.
Overfilling the bleach dispenser
Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will damage the laundry or the washer. Always measure bleach, but never fill above the max line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than 1 cup of bleach.