Operation of the appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error or malfunction. You can remedy most of the problems by yourself, consequently saving time and money, as you may not need to call LG Electronics service centre. The following table should assist you with troubleshooting.
Odour
A strange odour is coming from the vacuum cleaner.The smell is noticed within 3 months of its initial use.The cleaner may emit a smell of rubber for about 3 months after its initial use. This is normal.The dust bin is full of dust.The dust in the bin may cause some odour. Empty the bin and clean it.Foreign substances are on the filter.The filter may emit an odour if it has not been cleaned for a long time. Clean the pre-filter or exhaust filter regularly.The pre-filter or exhaust filter was assembled while damp or wet.Wash the pre-filter or exhaust filter with running water. To avoid odour, allow the pre-filter or exhaust filter to dry completely in a well-ventilated area out of direct sunlight for at least 24 hours before reassembling.
Suction Power/Warm Air
Suction power is too weak.The dust bin is full of dust.Empty the dust bin.Filters are clogged.Clean the pre-filter and the exhaust filter. If the suction power is still weak after cleaning the filters, replace the filters.Inlet is clogged.Remove any foreign objects from inside the product body or the extension pipe.Foreign objects are stuck to the rotating brush, or in inlet port.Remove any foreign objects (thread, hair, etc.) from the rotating brush or the inlet port.Warm air comes out of the product body.Warm air is vented while cooling the motor inside the product body.This is normal.
Noises
The appliance makes too much noise.The dust bin is full of dust.Empty the dust bin and clean the pre-filter and motor protection filter at the rear of the dust bin.The hose sounds as if air cannot get through it.The nozzle is blocked.Clean the nozzle.The extension pipe is blocked.Remove the foreign object stuck in the extension pipe using a long stick.The hose is blocked.Block and unblock the hose entry with your palm several times. If the same problem persists, contact an LG Electronics Service Centre.
Additional Information
The Eurasian Conformity mark (EAC) is a certification mark to indicate that the product conforms to all technical regulations of the Eurasian Customs Union procedures.The symbol “not for food products” is applied in accordance with the technical regulations of the Customs Union “On the safety of packaging” 005/2011 and indicates that the packaging of this product is not intended for reuse and is recyclable. It is prohibited to use the packaging of this product for storage of food products.The symbol “Moebius loop” indicates the possibility of recycling the package. The symbol can be supplemented by the designation of the packaging material in the form of a digital and / or letter designation.Production date indicated on the label located at the bottom of the product body.Format of Date: MM/YYYYInformation on certification of our devices, data on the certificate number and its validity period, you can get in the LG Customer Support Service by free phones.