Sound Problems
If you experience any of the problems below while using the product, please check the following. There may be no problem with the product.
- The screen is fine, but it does not play any sound.
- Try another channel.
SoundSound Out
Check whether the Sound Out is set to Internal TV Speaker + Audio Out (Optical) or Internal TV Speaker.
- The stereo sound is not clear on an analog channel, or there is no sound from one of the speakers.
- [Applies only in countries where sound multiplex broadcasting is available.]ChannelsMulti Audio
Select MONO in Multi Audio if you are out of range or sound multiplex broadcasting is not stable. - SoundSound EffectsBalance
Adjust the balance as necessary with the Navigation button in Balance.
- The TV sound is not synchronized with the picture, or the sound sometimes breaks up.
- If this happens on only some of the channels, it may be caused by the broadcasting company's transmission signal. Please have your broadcasting services provider (wired/cable) diagnose the problem.
- The volume changes when I change the channel.
- The volume of different broadcasting stations' transmission output may vary.
- SoundAuto Volume
Set Auto Volume to On.
- The sound does not work or only the background music is played in some programs.
(Digital programs produced for export by broadcasting companies) - ChannelsAudio Language
Set your language preference in Audio Language.
- The sound does not play when I connect to the HDMI/USB port.
- Check that you are using a high-speed HDMI® cable.
- Check that the USB and USB cable versions are 2.0 or higher.
- Use a normal music file (*.mp3, *.wav, *.ogg, *.wma).
Information on customer service for product problems is available in GeneralAbout This TV on the TV.
GeneralAbout This TV on the TV.