FAQs

Q:Why does my washer make loud banging noises while it is filling with water?A:This is actually a problem with the plumbing in your home. When the water valve in the washer shuts off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors can be purchased through your local hardware or home improvement store.Q:Why is there so little water in my washer? How can it clean the clothes?A:HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum amount of water and energy. Because the water volume is low, the small amount of detergent used is more concentrated in the water, resulting in excellent cleaning performance.Q:When I press a button, why does my washer beep and then nothing happens?A:The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the button that has Control Lock on or under it for 3 seconds.Q:Where should I pour powdered laundry products when doing my laundry?A:If you are using powdered laundry detergent, load it in the main detergent dispenser after removing the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put directly into the drum. These products can be put in the empty drum before loading or on top of the laundry after loading the washer.

Error Messages

IE INLET ERRORWater supply faucets are not fully open.Make sure that the water faucets are fully open.Water inlet hoses are kinked, pinched, or crushed.Make sure that the hoses are not kinked, pinched or crushed behind or under the washer. Be careful when moving the washer during cleaning or maintenance.Water inlet filters are clogged.Clean the inlet filters. See MAINTENANCE.Water supply pressure to faucet or house is too low.Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted.Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt.If flow is too low, contact a plumber to have the water supply lines repaired.Water supply connected with leak-limiting hoses.The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and prevent the washer from filling.UEUNBALANCE ERRORThe load is too small.Add additional items to allow the washer to balance the load.Heavy articles are mixed with lighter items.Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning.The load is out of balance.Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly.dE, dE1, dEz, dE4DOOR OPEN ERRORThe door is not secured.Close and secure the door. If the message keeps appearing, unplug the power cord and call for service.OEWATER OUTLET ERRORDrain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m).tETEMPERATURE SENSOR ERRORControl error.Unplug the washer and wait 60 minutes. Reconnect power and try again.If the error code is still displayed, call for serviceFEOVERFLOW ERRORWater level is too high due to a faulty water valve.Close the water faucets, unplug the washer, and call for service.PEPRESSURE SENSOR ERRORThe water level sensor is not working correctly.Close the water faucets, unplug the washer, and call for service.LEMOTOR LOCKED ERRORA motor error has occurred.Allow the washer to stand for 30 minutes and then restart the cycle.If the error code is still displayed, call for service.svdOVERSUDSING DETECTIONOversudsing of detergentDo not add more than the manufacturer’s recommended amount of detergent.To remove suds, turn the washer off then back on, then run the Rinse+Spin cycle.If too many suds are detected during spinning, the washer stops to help prevent leaking.PFPOWER FAILUREPower failure or inadequate electrical service may have occurred during operation.Press the Start/Pause button to restart the cycle.FFFROZEN ERRORInlet hose, drain hose or drain pump is frozen.See Care in Cold Climates.CLCONTROL LOCK FUNCTIONThe Control Lock function is on to prevent anyone from changing cycles or operating the washer.Turn off the Control Lock function in the control panel. See Control Lock under Options and Extra Functions.tcLTUB CLEAN ALARMIt is time to run the Tub Clean cycle.This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run to clean the washer drum.vsVIBRATION SENSOR ERRORVibration sensor malfunctions.Call for service.

Common Problems

Strange vibration or noiseStrange vibration or noise caused by not removing the plastic drum support or shipping bolts.Remove the plastic drum support a and shipping bolts b.When stacked on a pedestal, if all screws are not installed properly, it may cause excessive vibration.Install 4 screws at each corner (total 16 ea).Water LeakingLeakage caused by dirt (hair, lint) on the rubber door gasket and door seal area.Clean the gasket and door seal regularly.The gasket is damaged because the clothes are jammed between the door glass and the gasket.Replace gasket or call for service.Drain hose has come out of the drain connector or is not inserted far enough.Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.Water supply hose is improperly installed or using other brand supply hose.Make sure the inlet hoses are properly installed. If not, reinstall them.Water in the washer does not drain or drains slowly.The drain pump filter is clogged.Clean the drain filter.Washer is not filling properly.Filter is clogged.Remove foreign objects and soak the filters in white vinegar or a lime scale remover.Leaving detergent in the detergent dispenser drawer for an extended period of time or using the washer for a long period of time may cause the build-up of residue in the detergent dispenser drawer.Clean the inserts and drawer with warm water.The water tap is not turned on.Turn on the water tap.Washer is hot or warm after finished washing.Supply hoses are installed in reverse.Attach the hot water inlet hose to the hot water inlet, and the cold water inlet hose to the cold water inlet.Washer will not turn on.Power cord is not fully plugged in, or electrical outlet has a problem.Securely connect the power cord or have the outlet repaired.Service resulting from improper installation is not covered.The warranty covers manufacturing defects only.Costs are incurred for:Service trips to deliver, pick up, install the product or for instruction on product use, or the removal and reinstallation of the product.Banging noise when the washer is filling with water. (Water hammer)Household water supply pressure is very high.Adjust household water supply regulator to a lower pressure or contact a plumber.

Noises

ClickingDoor lock sounds when the door locks or unlocks.Normal operationSpraying or hissingWater spraying or circulating during the cycleNormal operationHumming or GurglingDrain pump is pumping water from the washer at times during a cycle.Normal operationWater sloshingA liquid in the balance ring around the pulsator helps the basket spin smoothly.Normal operationWater being added after the washer has already begun to operateThe washer adapts to the load size and type to add more water to the cycle as needed.Normal operationThe wash load may be unbalanced. If the washer senses that the load is unbalanced, it will stop and refill to redistribute the load.Normal operationThe washer may be diluting laundry additives to add to the wash load.Normal operationRattling and clanking noiseForeign objects, such as keys, coins, or safety pins may be in the drum or pump.Stop the washer, check the drum and the drain filter for foreign objects.If the noise continues after the washer is restarted, call for service.Thumping soundHeavy wash loads may produce a thumping sound.This is normal, but if the sound continues, the washer is probably out of balance. Stop and redistribute wash load.Wash load may be out of balance.Pause the cycle and redistribute the load after the door unlocks.Vibrating noisePackaging materials were not removed.See Unpacking and Removing Shipping Material in INSTALLATION.Wash load may be unevenly distributed in the drum.Pause the cycle and redistribute the load after the door unlocks.Not all leveling feet are resting firmly and evenly on the floor.See Leveling the Washer in INSTALLATION.Floor is not rigid enough.Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.Squeaking noisePackaging materials were not removed.See Unpacking and Removing Shipping Material in INSTALLATION.Banging noise when the washer is filling with water. (Water hammer)Plumbing in the home moves or flexes when the water valves in the washer shut off.Water hammer is not caused by a defect in the washer. Install water hammer arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.Household water supply pressure is very high.Adjust household water supply regulator to a lower pressure or contact a plumber.

Operation

Water LeakingHoses are not connected correctly.Check hoses and connectors for leaks, cracks, and splits.Check and tighten hose connections.House drain pipes are clogged.The washer pumps out water very rapidly. Check for water backing up out of the drain pipe during drain. If water is seen coming out of the drain, check for proper drain hose installation and check for restrictions in the drain.Contact a plumber to repair drain pipe.Drain hose has come out of the drain connector or is not inserted far enough.Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange. For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.Oversudsing of detergentOversudsing may create leaks, and may be caused by the type and amount of detergent used. HE (High-Efficiency) detergent is the only detergent recommended. The normal amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the detergent manufacturer.Always reduce the amount of detergent if the load is small or lightly soiled, or if the water is very soft.Never use more than the maximum amount recommended by the detergent manufacturer.Excessive sudsingToo much detergent or incorrect detergentHE detergents are formulated specifically for HE (High-Efficiency) washers and contain suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent residue continues to be an issue, add an extra rinse.Washer will not turn on.Power cord is not properly plugged in.Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz outlet.House fuse is blown, circuit breaker has tripped, or power outage has occurred.Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician.Wash cycle time is longer than usual.The washer automatically adjusts the wash time for the amount of laundry, water pressure and other operating conditions.This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. The time remaining shown in the display is only an estimate. Actual time may vary.Incomplete or no dispensing of detergentDetergent compartments clogged from incorrect filling.Make sure that detergent and additives are put into the correct dispenser compartments.For all detergent types, always make sure that the dispenser drawer is fully closed before the start of the cycle.Too much detergent used.Make sure that the suggested amount of detergent is used according to the manufacturer’s recommendations. You may also dilute the detergent with water to the maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency) detergent.Always use as little detergent as possible. HE (High-Efficiency) washers need very little detergent to achieve optimum results. Using too much detergent will cause poor wash and rinse performance and may contribute to odors in the washer.Insufficient water supplyMake sure that both hot and cold water faucets are turned on all the way.Normal residueIt is normal for a small amount of detergent to remain in the dispenser. If this residue builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning instructions.Washer will not operate.Control panel has powered off due to inactivity.This is normal. Press the Power button to turn on the washer.Washer is unplugged.Make sure that the power cord is plugged securely into an electrical outlet.Water supply is turned off.Turn both hot and cold faucets fully on.Controls are not set properly.Make sure that the cycle was set correctly, close the door and press the Start/Pause button to start the wash cycle.Door is open.Close the door and make sure that nothing is caught under the door preventing it from closing completely.Circuit breaker/fuse is tripped/blown.Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be on a dedicated branch circuit.Start/Pause button was not pressed after the cycle was set.Press the Power button then reselect the desired cycle and press the Start/Pause button. If the Start/Pause button is not pressed within a certain time, the washer will be turned off. (The time varies by model, from 4 to 60 minutes.).Extremely low water pressure.Check another faucet in the house to make sure that household water pressure is adequate.Washer is too cold.If the washer has been exposed to temperatures below freezing for an extended period of time, allow it to warm up before pressing the Power button. Otherwise, the display will not come on.Washer stops for a few minutes and then restarts.A motor protection device has been activated to prevent overheating of the motor.This is normal. If the motor protection device is activated, the washer will stop for a few minutes and then start again.Washer is not filling properly.Filter is clogged.Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water Inlet Filters in MAINTENANCE.Inlet hoses may be kinked.Check that inlet hoses are not kinked or clogged.Energy efficiencyThis is a High-Efficiency (HE) washer. As a result, the water level settings for this washer may be different than for a conventional washer.Insufficient water supplyMake sure that both hot and cold water faucets are turned on all the way.Washer door is open.Close the door and make sure that nothing is caught under the door preventing it from closing completely.Water level is too low.The water will not normally cover the clothes. The fill level is optimized for the wash motion to achieve the best wash performance.Water in the washer does not drain or drains slowly.Drain hose is kinked, pinched, or clogged.Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer.The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer.Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best performance, the end of the drain hose should be no higher than 66 inches (168 cm).Bleach does not dispense.Bleach dispenser cover is not properly installed (on some models).Make sure that the bleach cover is properly installed and snapped into place before the beginning of the cycle.Bleach dispenser is dirty or clogged.Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign debris that have collected inside the dispenser may prevent proper dispensing of the bleach.Premature dispensing of bleachBleach dispenser filled for future load.You cannot store bleach in the dispenser for future use. The bleach will be dispensed every load.Overfilling the bleach dispenserOverfilling the bleach dispenser will cause the bleach to dispense immediately, which will damage the laundry or the washer. Always measure bleach, but never fill above the max line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than 1 cup of bleach.

Performance

WrinklingWasher is not unloaded promptly.Always remove items from the washer as soon as the cycle is complete.Washer is overloaded.The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.Hot and cold water inlet hoses are reversed.Hot water rinse can set wrinkles in garments. Check the Inlet hose connectors.StainingBleach or softener dispensed too soon.Dispenser compartment was overfilled or closed too quickly, causing the bleach or softener to dispense immediately. Always measure bleach, and never use more than 1 cup.Bleach or softener was added directly to the wash load in the drum.Always use the dispensers to ensure that laundry products are properly dispensed at the right time in the cycle.Washer was not unloaded promptly.Always remove items from the washer as soon as possible after the cycle is completed.Clothes were not properly sorted.Always wash dark colors separately from light colors and whites to prevent discoloration.Never wash heavily soiled items with lightly soiled items.Poor stain removalProper options are not selected.Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil feature to boost the cleaning power of the selected cycle.Previously set stains.Articles that have previously been washed may have stains that have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal.Musty or mildewy odor in the washerIncorrect or too much detergent has been used.Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s instructions.Inside of the drum was not cleaned properly.Run the Tub Clean cycle regularly.

Odor

OdorSome odor is caused by the rubber attached to the washing machine.This odor is normal for new rubber and will disappear after the machine has been run a few times.If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.Odors can occur if foreign substances are left in the drainage pump filter. Be sure to clean the drainage pump filter regularly.Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine).When installing the drainage hose, be sure that it doesn’t become kinked or blocked.Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only) This is not a malfunction.A particular odor can occur from drying wet clothes with hot air. (Dryer model only)The odor will disappear after a short while.