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Using Audible Diagnosis to Diagnose Issues

Follow the instructions below to use the audible diagnosis method.

  • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.

  • Plug the power plug in the outlet properly.

  • Place the mouthpiece of your smartphone close to the appliance.

  • Press and hold the Mode button for 3 seconds or longer.

    • Keep the smartphone in place until the data transfer has finished.

  • After the data transfer is complete, the diagnosis will be displayed in the application.

Note
  • For best results, do not move the phone while the tones are being transmitted.

  • Be sure to keep ambient noise to a minimum or the phone may not correctly receive the buzzer beeps from the indoor unit.